The Director of Sales will be an integral part of the Facility Optimization Solutions, LLC (FOS) team and its growth strategy moving forward. This person will be responsible for the creation and implementation of sales processes and sales infrastructure as it relates to the FOS Simplebid(R) Program. Working in partnership with the Head of Sales & Marketing, the role will be primarily focused on building a strong pipeline of qualified opportunities and successfully advancing them through the (newly developed) sales cycle. FOS is moving to a new CRM which will require extensive knowledge of software sales and forecasting methodologies to ensure it is built to meet our specific needs and requirements. Providing exceptional leadership qualities to drive the sales team to achieve sales goals and expectations will be critical for the company in 2024. Given that Simplebid program is still in its infancy, this role will need to be flexible, highly motivated, and willing to wear multiple hats until we can establish the foundation for scalability across the Sales organization.
This role can be done remotely in any state in the U.S.
Responsibilities:
- Execute effective sales engineering methodologies using pre-qualification experience and presentation skills
- Facilitate pre-qualification and qualification sessions with customers for direct sales. Understand customer needs and business processes for greater emphasis on forecasting accuracy
- Manage the sales team to continuously move sales cycles forward and obtain high percentage close win ratio
- Recommend and implement business processes for Sales & Marketing using modern SaaS tools, such as Salesforce, Microsoft 365, and HubSpot
- Assist Account Executive Team where required for client discovery conversations, RFP interactions, training opportunities, and onsite client meetings
- Develop standards for sales excellence including key scorecards, agreed to guiding metrics, operational design and process
- Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes
- Work cross functional to remove any operation/organizational barriers within the company
- Establish clear deal structure and compliance guidelines and measure sales adherence to defined processes
- Partner with Head of Sales & Marketing to identify opportunities for sales process improvement. Foster an environment of continuous improvement
- Assist with the annual sales quota and sales organizational planning process
- Provide weekly perspective on state of the business and recommendations on how to maximize sales revenue
- Manage and update the sales process, forecasting, pipeline management, KPIs, reports, and dashboards in CRM
- Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
- Providing models and organizing statistical studies for the Sales Department
- Attending industry conferences & showcases as necessary
- Other duties as assigned
Requirements:
- Bachelor's degree preferred, but not required
- 10+ years of Sales Operations experience
- Minimum 3 years experience leading sales operations teams, preferably with a SaaS company
- Proficient in MS Office
- Highly organized, have multi-tasking skills, and efficient in ambiguous situations
- Strong written and verbal communication skills, with a track record of presenting to senior management
- Proficiency in Outreach/SalesLoft, HubSpot, Microsoft 365, ZoomInfo, LinkedIn Sales Navigator or other sales automation/enablement tools
- Exceptional attention to detail
- Experience in start-up or early-stage environments with little or no defined infrastructure or processes preferred
- Track record of working in a fast-paced, fluid environment
- Ability and empathy to relate to all levels of the sales team
- Leadership; ability to maximize efforts from the Sales team. Willingness to role up your sleeves and get the job done
- Strong personal productivity computer skills and applications, including Salesforce.com, HubSpot, Google, and Microsoft
- Analytical and problem-solving orientation
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.