Director of Sales Operations

About Zone & Co

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

About the Role:

As the Director of Sales Operations, you will lead and enhance the efficiency of the company's enterprise sales processes, manage revenue-related functions, and equip the sales team with the tools, technologies, and automation necessary to drive revenue growth

Let’s talk about responsibilities:

Forecasting and Planning

• Lead operational cadences across sales to include forecasting and pipeline meetings, deal reviews, and account/opportunity planning
• Build quarterly and annual business review assessments like territory and capacity planning, quota and compensation analysis, account and product penetration reports, and overall sales organizational processes.
• Create and analyze key insights from forecasts, key business drivers, trends, and operating metrics

Tech Stack & Data Management

• Drive the adoption of sales tech stack, to include CRM, data providers, comms tools, and more, through optimization, integration, training, and overall platform improvement.
• Develop and lead a data governance program to ensure the accuracy of sales data including but not limited to pipeline data, customer segmentation, territory management, and purchase data.

Performance Metrics and Analytics

• Own the sales analytics and reporting functions globally across all key sales channels, teams and products
• Manage and update always-on dashboards in CRM and/or BI tools for up-to-the-minute reporting on KPIs, pipeline management and forecasting

Sales Process Optimization

• Support the field sales team on setting up an engine for opportunity management (creation, updating, closing), lead distribution and follow-up, SLA creation and management, and more.
• Establish a sales account-based outbound process that integrates cross-functionally across enablement, training, tech stack, planning and process.
• Develop standards for sales excellence including key scorecards, guiding metrics, and operational design

Requirements

Let’s talk about what you need to excel:

• 7+ years of Sales Operations or Revenue Operations experience in a B2B SaaS organization
• 3+ years of strong hands-on Salesforce CRM management with other tech stack experience ideal across Hubspot, ZoomInfo, and general Sales tech stack landscape
• SFDC certified admin
• A passion for numbers and data. Very comfortable with manipulating data in Excel/Google Sheets and using BI tools.
• Proactive communication skills and a passion for collaboration with cross-functional stakeholders across various levels of expertise and seniority levels.
• Must be able to effectively work on multiple tasks, prioritize and communicate realistic expectations to users
• Dramatic attention to detail
• Strong project management experience
• Solution-oriented mindset.
• Enjoy working in a fast-paced environment with the freedom to make key decisions on your own

Benefits

Let’s talk about how we’ll help you excel:

• Remote-First: Zone was founded as a remote company before working from home was the “cool” thing to do. We recognize good work can be done from anywhere when you have great people.
• Unlimited Time Off: We know great work doesn't happen without great rest. That's why we've taken "time" off the table when it comes to vacations. Enjoy unlimited PTO for whatever your life requires.
• Full Coverage: Zone offers fully paid health/dental insurance through BCBS, and also fully paid Life Insurance, Short Term Disability, and Long Term Disability.
• Retirement Planning: We want you to be able to focus on today without worrying too much about your future. Zone offers each employee a 401(k) Program to help plan for retirement.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.