Director, Partnerships, Voice & CCaaS

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

We are seeking a strategic and dynamic Director of Voice CCaaS Partnerships to build high-impact, scalable and sustaining strategic partnerships with leading Voice and Contact Center as a Service (CCaaS) vendors, as well as their broader ecosystem of VARs and SIs. In this role, you will be instrumental in expanding LivePerson’s ecosystem by fostering and managing relationships with key partners that align with our vision to enhance customer experience through AI-powered solutions.

You will:

• Strategic Partnership Development: Identify and evaluate potential Voice and CCaaS partners that complement LivePerson’s conversational AI offerings. Develop comprehensive partnership strategies that align with LivePerson's business objectives.
• Relationship Management: Build and maintain strong, collaborative relationships with senior executives at partner organizations. Act as the primary point of contact, ensuring clear communication, alignment of goals, and mutual growth.
• Negotiation Contracting: Lead negotiations for partnership agreements, including terms, pricing, and performance metrics. Ensure all partnerships are structured to deliver maximum value for both LivePerson and its partners.
• Scaling Partnerships: Drive the successful integration and scaling of partnerships across global markets. Work closely with internal teams, including product, sales, marketing, and customer success, to ensure seamless execution and go-to-market strategies.
• Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging technologies in the Voice and CCaaS sectors. Leverage this knowledge to inform partnership strategies and identify new opportunities for growth.
• Cross-Functional Collaboration: Collaborate with internal stakeholders to align partnership activities with product roadmaps, sales strategies, and marketing campaigns. Advocate for partner needs within LivePerson, ensuring that joint solutions meet market demands.
• Performance Tracking: Establish and monitor KPIs to assess the success of partnerships. Provide regular reports to senior leadership on the impact of partnerships on revenue growth, customer acquisition, and overall business performance.

You have:

• Bachelor’s degree in Business, Technology, or a related field; MBA or equivalent experience preferred.
• 10+ years of experience in business development, partnerships, or strategic alliances, with a focus on Voice, CCaaS, or related technology sectors.
• Proven track record of successfully developing and scaling strategic partnerships with technology vendors.
• Strong understanding of the Voice and CCaaS ecosystems, including key players, market dynamics, and technology trends.
• Exceptional negotiation and relationship management skills, with a demonstrated ability to influence and collaborate with senior executives.
• Ability to think strategically while executing tactically to drive results.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Self-motivated, with a high degree of autonomy and the ability to thrive in a fast-paced, dynamic environment.
• Willingness to travel as needed to meet with partners and attend industry events.

Benefits:

The salary range for this role will be between $176,000 to $218,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and ADD insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.