Job Title:
Directory Federation Services (ADFS) Customer Engineer (English Bilingual)Job Description
Technical Products and Services (TPS):
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.Active Directory Federation Services (ADFS) Customer Engineer JOB SUMMARY-The ADFS Customer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise across Active Directory Federation Services (ADFS), Active Directory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.Responsibilities
Design, deploy, configure, and support ADFS environments.
Lead ADFS upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.
Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.
Troubleshoot authentication, federation, certificate, and identity synchronization issues.
Support Active Directory architecture, authentication, trust relationships, and Entra Connect synchronization.
Assess and improve identity security posture through remediation of security findings and implementation of best practices.
Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.
Deliver technical guidance, knowledge transfer, and operational readiness support.
Qualifications
Advanced (Required)
Active Directory Federation Services (ADFS)
ADFS migrations, upgrades, and modernization
Claims-based authentication and federation
Access Control Policies and Relying Party Trusts
Microsoft Entra Connect and Hybrid Identity
MFA integration and authentication troubleshooting
Certificate management and federation security
5+ years of experience supporting Active Directory and ADFS environments.
Experience delivering enterprise identity, federation, or hybrid identity projects.
Strong troubleshooting and problem-solving skills.
Experience working directly with customers in a consulting, advisory, or support capacity.
Intermediate (Required)
Active Directory Domain Services (AD DS)
Multi-domain and multi-forest environments
Authentication and trust design
Microsoft Entra ID (Free, P1, P2)
Identity synchronization and lifecycle management
Active Directory security assessments and remediation
Preferred
Microsoft Defender for Identity
Active Directory Certificate Services (AD CS)
Entra Password Protection
Audit policy, event forwarding, and security monitoring
PowerShell automation
Preferred Certifications
SC-300: Microsoft Identity and Access Administrator
AZ-104: Microsoft Azure Administrator
Microsoft Certified Trainer (MCT)
MCSE (or equivalent experience)
CISSP or comparable security certification
#WFH
#ConcentrixCatalyst
Location:
MEX Work-at-HomeLanguage Requirements:
Time Type:
Concentrix is a global business services company that provides customer experience, talent acquisition, and workforce management solutions. The company operates recruitment and staffing services, offering positions across various sectors including customer engineering, business analytics, and talent acquisition roles. Concentrix serves clients through both work-from-home and office-based models, demonstrating flexibility in how they deliver their services. The company maintains a strong commitment to equal opportunity employment and operates internationally with locations including the Philippines and Germany.
