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As the E-Referral & Vendor Optimization Lead, you will be a strategic individual contributor and team leader responsible for managing electronic referral workflows and overseeing relationships with 90+ referral vendors. You will drive process simplification, vendor optimization, and technology integration to ensure timely, accurate, and compliant patient intake. The position requires advanced expertise, independent judgment, and leadership in developing methods, techniques, and analytical approaches that influence functional strategies and impact organizational results.
We designed this position for a high-impact leader who combines operational execution with strategic vision. By simplifying vendor engagement and optimizing referral workflows, you will directly influence functional strategies, organizational efficiency, and patient experience.
Main Responsibilities:
Subject Matter Expertise & Leadership
Be the subject matter expert determining methods, approaches, and priorities for complex tasks.
Lead associates in developing techniques and analytical approaches for referral and vendor management.
Exercise independent judgment on complex issues and provide direction on priorities for work groups.
E-Referral Workflow Management
Oversee electronic referral systems ensuring timely processing and compliance.
Monitor referral queues, resolve bottlenecks, and maintain high conversion rates.
Vendor Management & Optimization
Manage relationships with 90+ referral vendors, serving as the primary contact.
Develop and implement a standardized vendor engagement framework to reduce complexity and improve efficiency.
Negotiate Service Level Agreements (SLA) and ensure vendor compliance with operational and regulatory standards.
Strategic Process Improvement
Proactively address problems and recommend improvements to processes, tools, and services impacting multiple projects and functions.
Collaborate with management to support change implementation and drive operational excellence.
Apply knowledge and creative solutions to complex assignments requiring initiative and judgment.
Stakeholder Communication
Provide regular reporting on referral metrics, vendor performance, and optimization progress.
Partner with internal teams and external vendors to resolve issues and implement best practices.
Compliance & Quality
Ensure adherence to CMS, Medicare, and state regulations governing home health referrals.
Maintain audit-ready documentation for all referral and vendor activities.
Use your skills to make an impact
Requirements:
Bachelor's degree or equivalent experience required.
4 or more years of experience managing multiple vendor relationships and contracts for a large organization.
4 or more years of experience optimizing complex workflows for a large organization.
Experience with referral platforms (ex: Aidin, CarePort, Ensocare, Epic, WellSky) and vendor management tools.
Excellent negotiation, communication, and relationship-building abilities.
Can work independently and lead initiatives with minimal instruction.
Strong analytical and problem-solving skills; ability to influence functional strategies.
Experience with Medicare guidelines and payer authorization processes.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearDescription of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-25-2026
About us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
CenterWell Senior Primary Care is a healthcare services business focused on providing integrated, personalized care to seniors through a unique care model that emphasizes preventive and proactive services. The company offers wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment, with integrated care teams including physicians, nurses, and behavioral health specialists who spend up to 50 percent more time with patients. As part of CenterWell, a Humana company, it operates across multiple business segments including Primary Care, Home, and Pharmacy services. The organization goes beyond physical health to address social determinants and other factors impacting patient well-being, delivering high-quality, accessible, and comprehensive healthcare.
