The Implementation Specialist II / III acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup. The position manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing. The Implementation Specialist is responsible for delivering on-time projects and consulting with the customer using best practices for the customer’s implementation with assistance as needed from the Implementation Manager. The position is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience.
This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity in the US.
EDI Implementation Specialist II / III - Job Duties and Responsibilities:
- Facilitate the EDI implementation process for TrueCommerce customers
- Serve as a primary point of contact during the software implementation process for the customer.
- Capable of working on multiple projects and with multiple clients and/or partners.
- Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
- Assist the customer with training and usage of the TrueCommerce solution.
- Facilitate the EDI testing process.
- Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
- Configure software solution in order to meet customer business requirements.
- Verify that solution functionality is accurate and complete.
EDI Implementation Specialist II / III Requirements for Success:
- 4+ years’ experience performing and coordinating project tasks for software implementations with limited supervision
- General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes preferred
- Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus.
- Familiarity with XML is preferred
- Experience with text editing and data mapping tools is preferred
- Proven ability to serve as primary contact for a new customer implementation that includes all phases of project lifecycle: Kickoff, Configuration, Testing, and Production.
- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
- Proven analytical, problem solving and troubleshooting skills.
- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
- Prior experience in configuring software applications, based on customer specifications
- Prior experience in testing software, or working with customers on testing processes
Education:
- Bachelor's degree in business, technical field or related is preferred
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance. Please visit our website for additional information.
United States
