Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an Engineering Manager to join our Core Product Experiences team, working in Santiago, Chile. The Core Product Team at Front owns the heart of the application: our familiar-feeling but super-charged inbox where customers can triage and route incoming conversations, chat with their teammates to solve complex inquiries, and craft high quality replies. In this role you will manage the existing team of talented engineers to deliver on an ambitious roadmap, guide the team through technical decisions, scale this team by attracting and hiring talented engineers and obsess about making the team and their processes scale efficiently. This is also a very collaborative role where you will interface with other engineering managers and teams in other locations.
What will you be doing?
Drive and deliver on our product roadmap, working with your team to turn 1-pager specs into features
Grow your teams by coaching developing engineers and by attracting and hiring top talent
Obsess about the architectural design, implementation and quality of the work your team produces
Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
Contribute to engineering-wide initiatives as a member of Front’s engineering management team
What skills and experience do you need?
Engineering management experience that includes effectively recruiting, mentoring, and retaining great people
Strong track record of running teams that deliver projects of significant complexity and high level of ambiguity
A strong product mindset and the ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies
Clear, structured thinking and excellent communication skills
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism
Bonus:
Experience working in NodeJS or React
Strong design sense
Experience building tools in the customer support space
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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