Engineering Manager - M3

See yourself at Twilio

Join the team as our next Engineering Manager - M3 on Twilio’s Segment product team.

Who we are why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity inclusion wherever we do business.

About the job

This position is needed to lead a team of engineers within the Engage Premier group, that powers the future of customer engagement. Twilio Engage combines Segment, SendGrid, and Twilio into a single product, enabling marketers to create omnichannel, hyper-personalized experiences at every step of the customer engagement lifecycle. If you are technically adept and also passionate about development of highly technical teams focused on high scale, large technology and infrastructure challenges, and engineering productivity, this is the role for you!

Responsibilities

In this role, you’ll:

• Build and lead a high-performing team of software engineers, fostering a culture of collaboration, innovation, and ownership.
• Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
• Own, operate and maintain your team’s service. Continuously evaluate and improve engineering processes, tools, and workflows to optimize efficiency and team performance.
• Lead the team in establishing and participating in an on-call rotation to ensure timely response to production incidents and system outages. Facilitate collaborative and blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, and actionable improvement plans.
• Partner with stakeholders to define the technical roadmap, align engineering efforts with business goals, and make informed technology decisions.
• Communicate effectively across all levels, both technical and non-technical, ensuring clear understanding and alignment. Build strong relationships with stakeholders and partners.
• Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum 2 years of experience in Engineering Management with a track record in building and sustaining high-performance teams.
• 6+ years of overall software engineering experience developing highly scalable, fault tolerant distributed systems and microservices.
• Proficiency in programming languages like NodeJS and Go, developing RESTful services and a practical experience with cloud platforms like AWS.
• Stellar communication, organization and management skills with proven track record in an agile environment.
• Passion for building innovative and user-centric software solutions. Ability to manage multiple priorities and deadlines effectively.
• Strong organizational and project management skills.
• Bachelor's degree in Computer Science or equivalent field, or equivalent practical experience.

Desired:

• Prior experience working with Node.js and knowledge of modern front-end technologies such as React, Typescript or equivalent frameworks is a plus
• Experience in developing RESTful APIs.
• Experience in building and operationalizing software solutions following compliance, privacy and security standards
• Ability to influence and build effective working relationships with all levels of the organization.

Location

This role will be remotely based in India.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.