Automation Manager

See yourself at Twilio

Join the team as Twilio’s next Automation Manager on Twilio CIO team

Who we are why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity inclusion wherever we do business.

About the job

This position is needed to help Twilio business teams in delivering various automation solutions by collaborating with product management teams and directing the activities of the development and support teams.

Responsibilities

In this role, you’ll:

1. Manage a team of 6 developers to deliver multiple robotics and automation initiatives globally and companywide to obtain the ROI for each automation
2. Manage program deliverables while maintaining adherence to governance/change management process, adherence to best practices, overall program prioritization, coordination with 3rd party vendor, and Steering Committee and Business Process Owner communications
3. Lead end-to-end business process review meetings/workshops, documenting current process identifying pain points and opportunities for simplification and standardization
4. Develop PDDs and SDDs as required initially and eventually train the team in producing these documentation
5. Serve as a Testing Resource when required: Review test scripts, ensuring all positive, negative, and controls scenarios are included for various projects
6. Effective deployment of all aligned RPA automations per the agreed-upon project plan schedule
7. Prepare and maintain online content about RPA

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Computer Science or related field
• 7+ years of demonstrated experience in automation solutions and development
• Experience in Ui Path’s Robotics Process Automation (RPA), Mining tools, Intelligent document processing as a developer, architect and administrator
• PM experience in automation projects
• Experience with Agile and ITSM frameworks
• Experience building and managing stakeholder relationships and expectations
• Experience with change Management and deployment methodologies
• Willing to work in the EMEA shift (1pm - 10pm) IST

Desired:

• Ui Path Developer Certification
• Experience or exposure to Prompt Engineering, Chatbots or AI features of Slack, ServiceNow or other platform applications

Location

This role will be remote-India.

Approximately 10% travel is anticipated.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].