Engineering Manager - Workflows

Hey there, I’m Matt, Director of Engineering at Customer.io!

I’m looking for an Engineering Manager to join our Workflows squad and lead a team of our most experienced engineers in enhancing the reliability, performance, and scalability of our core Journeys product. You will be instrumental in driving innovation and optimizing performance at the heart of our flagship product, Journeys.

You’re exactly the person we’re looking for if you’re excited to solve engineering problems at a scale that most engineering teams can only dream of. You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day. You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission of delivering messages that matter.

As an Engineering Manager at Customer.io, you will...

• Lead a dedicated team of skilled engineers, nurturing a culture focused on high performance, code sustainability, and product quality.
• Drive cross-functional initiatives and communicate effectively across different areas of the organization to align on product strategy and engineering goals.
• Participate in technical design and architectural discussions to ensure solutions are scalable, reliable, and secure.
• Collaborate with product owners, architects, and designers to evaluate the feasibility of new features and influence product architecture for improved agility and performance.
• Foster a culture of innovation, excellence, and continuous improvement, coaching team members to develop their skills and careers.
• Oversee the technical vision for the team and ensure alignment with the company’s strategic goals.
• Manage project scopes, timelines, and deliverables, ensuring high-quality outcomes and timely execution.
• Advocate for best practices in software development, including clean code, architecture principles, and automated testing.
• Engage in hands-on technical leadership, contributing to coding, code reviews, and critical troubleshooting when necessary.

We're looking for someone who…

• Has at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid stage SaaS company.
• Has hands-on senior level, engineering experience building code for applications at scale.
• Brings a technical depth of expertise in software architecture, languages, technologies, and infrastructure that allows them to communicate technical decisions to others.
• Builds and nurtures high performing teams.
• Has a product mindset and the ability to pair it to business objectives.
• Demonstrates experience partnering with product management, design, and business stakeholders.
• Has experience working with remote teams and teams across time zones.
• Works in EMEA or North/South American time zones

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process (order is subject to change):

1. 30 minute video call with Recruiter
2. 60 minute Behavioral/Management Interview + 45 minute Leadership Interview
3. 60 minute Architecture Interview
4. Take Home Writing Exercise + 60 minute Review call