Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is important. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
This position is based in Penang.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Products support mainly on core products such as Gas Chromatography (GC), Liquid Chromatography (LC), LC/MSD and GC/MSD. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Qualifications
- Bachelors or Masters’ Degree within the science field – e.g. Chemistry Engineering, Electronics Engineering, Electrical Engineering, Biotechnology or equivalent.
- Typically 4+ years of experience in a similar position or experience as an end user.
- Experience with troubleshooting and problem solving.
- Experience with the Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
Malaysia
