Field Service Rep - Northeast (GC)

Who We Are

PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging.

Your Role

We are seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate and testing of electronic instrumentation and related electromechanical equipment used in the Gas Chromatography (GC) and Elemental analyzers in the Petro-Chemical industry in major refineries and independent laboratories according to ASTM methods. Position requires up to 90% travel to customer locations, primarily throughout the northeast coast territory, which primarily includes most states surrounding New York, Pennsylvania, New Jersey.

ESSENTIAL TASKS:

• Provide field service support at customer sites, which includes but not limited to, installation, preventive maintenance, calibration, test validation, basic troubleshooting and breakdown repairs on PAC’s Gas Chromatography and Elemental product lines.
• Provide telephone support as needed.
• Operate GC and Elemental Analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and/or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc.
• Use computerized equipment, test equipment, and software to perform testing functions.
• Manage inventory assigned for repairs to ensure accuracy of individual and main warehouse.
• Timely submittal of travel expenses each week in ERP system.
• Ensure inventory is properly documented for transfer before and after assigned service call.
• Maintain and increase knowledge of product specifications as assigned including product and software updates.
• Promote good customer relationship through professional communication and by providing exceptional customer service.
• Observe essential safety policies and procedures within Company and at customer sites at all times.
• Assist with related special projects, as required.

QUALIFICATIONS:

Education & Experience:

Bachelor of Science Degree in Chemistry preferred, or, Associate’s degree (A.A.) or Technical degree from two-year college or technical school with 5+ years of Chemistry experience with GC or Elemental analyzers and software, in the process automations/instrumentation/analytics industry (or similar), or equivalent combination of education and experience.

Knowledge & Skills:

• Strong problem-solving skills
• Previous experience successfully interacting with customers
• Proficiency with computer tools, including ERP applications
• Solid working knowledge of industrial service field
• Excellent analytical, and organizational skills

Other Skills, Abilities, and/or Qualifications:

• 90% travel required for field service roles. May require international travel.
• Current driver' licenses, Passport to be provided at company expense when required.

Benefits:

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we've got you covered with our total rewards package.

• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open environment noise level may occasionally be high.

Privacy

We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https://www.paclp.com/about-pac/careers/view

PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.