- Performs field service of Stryker Communications product line installed at the customer site
- Troubleshoots and repairs complex technical issues
- Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service
RESPONSIBILITIES
- Will work independently with guidance and tasking from Team Lead and/or FSM.
- Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
- Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
- Interacts with Operations and R&D to solve complex issues
- Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
- Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
- May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities.
- Responsible for staying current with all ComplianceWire training with none past due.
- Other duties as assigned by manager.
- Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
PHYSICAL REQUIREMENTS
- Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
- Must be able to review printed materials.
- Must have demonstrated fine motor skills.
- Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
- Ability to work with large pieces of equipment.
MENTAL REQUIREMENTS
- Effective reading and writing skills.
- Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment. Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
- Must be able to complete detailed documentation accurately.
- Must be able to logically diagnose issues and systematically solve problems
- Must be able to travel
SKILLS/EXPERIENCE REQUIRED
- 2 year installation or production line experience with Stryker Communications or -2-3 years industry experience with relevant field service experience.
- Effective interpersonal and communication skills.
- Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel Ability to prioritize issues.
- Computer literate.
- Functional with Microsoft Office including Excel, and Word
- Ability to learn new systems and technologies quickly
- Basic electronic and mechanical aptitude
- Skilled at cable termination of all standard digital and analog industry connectors.
- Knowledge of video, audio and data communications systems
- Knowledge of OR etiquette and basic hospital procedure
EDUCATION/TRAINING REQUIRED
- Associate’s degree, technical degree, or Bachelors Degree preferred.
- AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment
United States
