Job Title
Field Service TechnicianJob Description
In this role, you have the opportunity to
Provide technical support & will work on the customer premises including: installations, maintenance & reparation.
The location is Elche or within commutable distance.
You are responsible for
Identify stakeholders in other departments, outside radiology, to establish a cooperative interaction.
Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.
Deliver remote and on-site support of the customer, on-site coverage & technical assistance
Provide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership
Update technically documentation concerning sites
Set the highest standards for customer communication and documentation/ paperwork/ reports
Actively adhere to company Working Practices and Health & Safety guidelines
You are a part of
Healthcare Information Systems (HCIS) Incident Support team which provides post-installation remote and on-site technical support to Customers using HCIS solutions.
To succeed in this role, you should have the following skills and experience
Experience with PACS and/or RIS Health products desirable
Technical background, University degree will be valued
Basic experience with Oracle or SQL databases, Unix & Windows
Experience of working remotely supporting Software
Language skills: Native Spanish, Advanced English
Team player, excellent communication and interpersonal skills
In return, we offer you
To be at the heart of Philips and share our passion for introducing meaningful innovations to support medical professionals and patients experience.
Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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