Company Summary
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
Online Fitment Support
Provide real-time assistance to outfield fitters with installation procedures and troubleshooting
Post Fitment Verification
Confirm successful installation through structured follow-up processes
Escalate unresolved or complex issues to technical teams for resolution
Telematics Event Diagnostic
Troubleshoot telematics-related issues and plan corrective actions
Hardware Preparation
Prepare, configure, and inspect terminals prior to deployment
Product Testing
Conduct functional and quality assurance tests before product release
Record test results, identify defects, and initiate corrective actions
Stocktaking & & Inventory Management
Perform regular inventory counts and reconcile stock records
Track consumables and manage stock movement between locations
Office Helpdesk Support
Provide troubleshooting assistance for hardware and software issues
Support internal staff with IT-related queries
Ad Hoc Operational Support
Assist with additional operational duties as required
Maintain flexibility to support cross-departmental needs
Requirements:
Diploma or Degree in Electrical, Electronic and Telecommunications Engineering
Minimum 1 years of experience in the IT service industry.
Proficient in English
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
