JOB SUMMARY
Provide aspects of training to employees in across all departments based on the specific and present business needs.
Perform and summarize audits for improving overall performance of employees and quality of business. Work directly with leadership to ensure assigned training is appropriate.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
- Prepare for New Hire start date by creating and managing training agendas to be provided to New Hires on their start date.
- Coordinate introductory equipment set up calls with the IT team.
- Provide aspects of training to employees in specific assigned departments. Perform and summarize audits for improving overall performance of employees and quality of business. Work directly with leadership to ensure assigned training is appropriate.
- Create, manage & maintain catalog of current and applicable training material. This will include video clips & static training material.
- Complete routine check-ins with New Hires at 30, 60 & 90 Day intervals to monitor progress in terms of production, process adherence, technology proficiency & behavior.
- Provide individual and group training to current staff to ensure they maintain a satisfactory level of understanding and comprehension of all aspects of their job duties and introduce any new process or practice.
- Works directly with the Director of Ops to drive the initiatives and ensure the operational process meets the assigned division’s client requests and business needs.
- Conducts scheduled audits as well as ad hoc audits. Provide summary and recommendations. Implement corrective actions recommended by clients.
Other duties & special projects, as assigned and based on business needs.
Requirements
EDUCATION/CREDENTIALS:
A Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Limited operations experience with Peer Review, UR and/or case management. Working with technology based processes within the business environment.
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Extensive working knowledge of relevant guidelines. Excellent understanding of medical terminology, critical thinking, ability to manage time efficiently and to meet specific deadlines. Present exceptional communication skills with a clear understanding of company business lines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
United States
