Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The Team
The Fraud team plays a crucial role in protecting our organization from fraudulent activities within the crypto space. We are on a mission to safeguard the integrity and trust of our organization by mitigating fraud losses, protecting our reputation and adhering to compliance and regulatory frameworks, whilst keeping the friction low on the rest of our valued clients. A results-oriented team of globally distributed fraud experts holding integrity, professionalism, collaboration and accountability as core values. Currently we are aiming to further work on automation and new tool delivery to help capture emerging fraud trends, becoming the #1 in fraud controls within the crypto industry.
Our goal is to be a Best In Class Fraud operational team.
Dynamically manage a growing team, bringing more efficiency, effectiveness, productivity and Automation, to streamline the workforce, and free up resources to take on new tasks.
Interested in seeing the bigger picture, and driving changes, working alongside the Strategy team to optimize the systems and controls to be able to deliver efficiencies and power up for the incoming industry changes ahead.
Keep within SLAs, reduce fraud levels, reduce friction and offer new ways of working.
Reporting to the Head of Fraud, the Fraud Operation Strategy Manager, plays a crucial role in protecting our organization from fraudulent activities within the crypto space and traditional banking rails. You will be responsible for managing the Fraud Operation Team, Strategy Planning, developing, implementing and optimizing processes and procedures, maintaining high standards of operational excellence and providing domain expertise to safeguard our company and ensure a secure environment for our clients.
The Opportunity
Manage and develop Fraud Team Leads/manager, who are directly responsible for the day-to-day operation of the Fraud Operations Team (Sr Fraud Analysts, Fraud Analysts, Fraud Disputes Analysts) and provide support and guidance as needed
Own and assist in the long-term development and Strategy of the Fraud Operations Team, taking into account technology enablement / tooling, hiring and managerial decision-making / direction
Deliver outsource fraud service level agreements (Licensed regulated Markets) and maintain the standards required
Develop, implement and continuously improve process, procedures, organizational efficiency and audit controls
Delivering Efficiency and effectiveness across the team and working toward optimization and base lining the head count.
Assist with development of automation, reducing the teams manual work by 30% in 2024
Assist with projects that are required for the fraud operational team, working with HO Fraud, Fraud Strategy and Fraud product teams
Provide domain expertise, communicate operational requirements and cross collaboration with other departments as required on various topics related to fraud
Systematically maintain high standards of operational excellence, utilizing a framework of strategic goals / OKRs and KPIs, delivering monthly, quarterly and yearly targets
Regularly report to leadership on performance metrics and relevant analytics pertaining to the Fraud Operations Team
Regular collaboration with the Fraud Strategy Team, Fraud product teams, Legal, Compliance and other teams across the business as required
Stay updated on the latest fraud and crypto trends, analyze and provide recommendations on customer account activity as needed to ensure Kraken maintains a high level of loss avoidance and a low level of risk due to fraudulent activity within Kraken’s customer base
Participate in the annual assessments of the business risk, mitigation, governance and audit controls, owning areas that fall under the operational teams remit
Maintain necessary records and files to ensure efficient and consistent reporting of all suspicious investigations; and define and document business requirements, processes and methodologies needed to develop and support fraud prevention systems
Provide quality service to customers and business partners in an efficient manner, keeping within the business SLAs set out
Regulatory compliance: Stay abreast of relevant laws, regulations, and industry guidelines related to fraud prevention and ensure compliance within the organization and provide support as required
Skills you should HODL
Advantage: Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration, or Finance)
Proven experience (7 - 9 years) in fraud prevention and risk management
Advantage: a strong understanding of blockchain technology, cryptocurrencies, and the associated fraud risks
Proficiency in fraud prevention strategies, tools, and techniques
Solid knowledge of data analytics and reporting, with experience in utilizing data-driven insights to drive decision-making
Familiarity with relevant regulatory requirements and compliance frameworks
Excellent analytical and problem-solving skills, with a keen attention to detail
Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders
Ability to adapt quickly in a fast-paced, rapidly evolving industry
Strong attention to detail and the ability to excel under pressure in a fast-paced environment
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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