This is a remote position.
Job SummaryRCM Staff BPO is hiring a full-time Front Office and Patient Coordinator to support a rheumatology practice based in Texas. The coordinator is the first point of contact for new patients. They verify benefits, confirm the practice accepts the patient's insurance, secure referrals and records, and book the visit in the practice's EHR. They also work alongside the in-office front desk through Microsoft Teams, taking transferred calls and helping with overflow calls during the day. This role requires a confident phone presence with U.S. patients and experience with front office work for a U.S. practice, such as strong attention to detail, consistent follow-up, and experience working with U.S. health insurance plans. Key Responsibilities
Verify eligibility and benefits for new and scheduled patients, including specialist copays, deductibles, and coinsurance
Confirm that each patient's insurance plan is accepted by the practice before scheduling
Determine referral requirements and obtain or confirm referrals for plans that require one, such as HMO, EPO, and Medicaid managed care plans
Request and collect chart notes, lab results, and imaging from referring providers before the first visit
Schedule new patients into the practice's designated new patient slots
Answer overflow calls and accept transferred calls from the front desk in a professional, patient-friendly manner
Stay connected with the front desk through Microsoft Teams to relay messages, hand off calls, and flag urgent items
Document verification results, referral status, and call notes accurately in the EHR
Follow up on missing referrals or records so appointments are not delayed or rescheduled
Protect patient information and follow HIPAA requirements
Qualifications
At least 2 years of experience with U.S. healthcare insurance
Experience with eligibility and benefits verification, patient scheduling, or front office work for a U.S. practice
Experience handling inbound calls with U.S. patients
Understanding of referral requirements for HMO and other managed care plans
Familiarity with commercial insurance and government health plans
Experience using payer portals and insurance websites
Strong written and spoken English, with clear and professional phone communication
Excellent attention to detail and follow-up skills
Ability to work independently and manage multiple patient accounts
Reliable internet connection and a suitable remote workspace
Preferred Qualifications
Experience supporting rheumatology or other specialty practices
Experience using athenaOne (athenahealth)
Familiarity with Texas insurance plans, including Medicare Advantage and Texas Medicaid managed care
Experience collecting records and referrals from referring provider offices
Experience working with softphones and Microsoft Teams
Schedule
Full-time position
Must be available from 8:00 AM to 4:00 PM Central Time
Final schedule will be determined based on practice needs
Work Arrangement
Remote
Philippines-based applicants preferred
RCM Staff LLC, operating as RCM Staff BPO, is a business process outsourcing company specializing in healthcare revenue cycle management and front office operations. They provide remote staffing solutions for U.S. medical practices, handling patient intake, insurance verification, benefits determination, referral management, and scheduling functions. The company supports specialty practices, including rheumatology, by providing experienced coordinators who manage the patient onboarding process and work alongside in-office teams. RCM Staff BPO focuses on delivering efficient, HIPAA-compliant front desk support that streamlines patient scheduling and insurance coordination for healthcare providers.
