WTA is seeking an exceptional Full Stack Product Manager to drive the end-to-end product development lifecycle of our cutting-edge SaaS solutions. This pivotal role requires a unique blend of technical acumen, strategic vision, and leadership skills to oversee all aspects of product development, from conceptualization to market success and ongoing improvement.
Core Responsibilities
1. Product Strategy and Vision
Create and maintain a comprehensive product strategy and roadmap
Conduct thorough market research and competitor analysis
Generate and refine product ideas based on market trends and customer needs
Utilize analytics tools to track KPIs and inform product decisions
2. Technical Leadership and Development
Manage the entire software development lifecycle
Lead code review processes and manage technical debt
Oversee product design and development processes
Establish and maintain Definition of Done (DoD) criteria
Oversee versioning strategies and implementation
Design and implement rollback strategies
3. Quality Assurance and Release Management
Establish and maintain rigorous QA processes
Develop and maintain QA test frameworks
Design and implement test automation strategies
Manage release cycles and product deployments
Develop and implement release management strategies
4. Stakeholder Management and Communication
Collaborate and coordinate with cross-functional teams
Cultivate relationships with key partners and stakeholders
Conduct product demonstrations for key clients
Keep major stakeholders informed throughout the product life cycle
5. Customer Success and Support
Oversee resolution of critical customer issues.
Implement a streamlined product launch strategy.
Oversee resolution of critical customer issues.
Implement a streamlined product launch strategy.
Develop and maintain a comprehensive customer onboarding process.
Create and update product documentation and user guides.
Analyze customer feedback and usage data to identify areas for product improvement.
Collaborate with the customer success team to ensure high customer satisfaction and retention.
Develop and implement customer training programs for complex product features.
Establish and monitor key customer success metrics (e.g., adoption rates, customer satisfaction scores, churn rate).
Conduct regular customer check-ins and product usage reviews with key accounts.
Work with the support team to identify and address recurring customer issues.
Implement and manage a customer feedback loop to inform product development priorities.
Develop strategies to increase product adoption and expand usage within existing customer accounts.
Collaborate with marketing to create case studies and success stories. Participate in customer-facing events, webinars, and conferences to showcase product value.
Manage and mitigate escalated customer complaints or concerns.
Technical Proficiencies
Familiarity with our tech stack: Next.js, Node.js, MongoDB, AWS Lambda
Working knowledge of API design and microservices architecture
Experience with agile project management tools (e.g., JIRA)
Understanding of DevOps practices and CI/CD pipelines
Strong proficiency in JIRA for project management and Bitbucket for codebase maintenance
Experience in pipeline management and tracking DORA Metrics, cycle times, and releases
Familiarity with Jira Compass for cataloging software components
Extensive experience using Confluence for documentation
Proficiency in bug reporting using tools like Loom
Expertise in test case management using AIO Reports
Familiarity with API documentation tools such as Optic, Swagger UI, and Postman
Strong understanding of release management methodologies
Experience with version control systems and branching strategies
Knowledge of rollback procedures and disaster recovery planning
Proficiency in code review tools and processes
Experience with test automation frameworks and tools
Understanding of technical debt concepts and mitigation strategies
Qualifications
Bachelor's degree in Computer Science, Software Engineering, or related field; MBA is a plus
7+ to 10+ years of experience in product management, with at least 3 years focusing on technical products
Demonstrated experience in software development methodologies and best practices
Proven track record of successful product launches and ongoing product improvement
Excellence in stakeholder management and cross-functional leadership
Exceptional analytical and problem-solving skills
Outstanding written and verbal communication abilities
Experience in implementing and managing Definition of Done (DoD) criteria
Demonstrated ability to manage technical debt effectively
Strong background in QA processes and test automation strategies
Key Collaborations and Team Interactions
Executive Leadership
CEO: Align product strategy with overall company vision
CTO: Collaborate on technical direction and resource allocation
CFO: Discuss budgeting and financial implications of product decisions
Design Team
UX/UI Designers: Collaborate on user experience and interface design
User Researchers: Interpret user feedback and behavior for product improvements
Engineering Team
Engineering Manager: Coordinate on development timelines and technical feasibility
DevOps Lead: Ensure smooth deployment and operational efficiency
Frontend and Backend Developers: Guide feature development and technical decisions
Quality Assurance Team
QA Manager: Develop testing strategies and quality standards
Test Automation Engineers: Implement and maintain automated testing frameworks
Data and Analytics Team
Data Scientists: Analyze user behavior and product performance metrics
Business Intelligence Analysts: Generate insights for data-driven decision making
Customer-Facing Teams
Customer Success Manager: Ensure product meets customer needs and drives retention
Support Team Lead: Address escalated issues and gather feedback for improvements
Marketing Team
Sales Director: Provide product knowledge for sales strategies and gather market feedback.
Marketing Manager: Align product messaging and positioning
Content Creators: Develop product documentation and marketing materials
External Stakeholders
Key Customers: Conduct regular check-ins and gather strategic feedback
Technology Partners: Manage integrations and collaborative development efforts
Industry Analysts: Share product roadmap and gather market insights
