Job Summary
Full-time and part-time travel consultant openings to fill evening and weekend hours. This role will provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player. Full-time roles include evening hours plus a weekend day with a 4-day 10-hour schedule. Part-time hours could include days, evenings or weekend hours.
Essential Duties and Responsibilities Include
Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
A high volume of monthly transactions is required.
Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
Queue management and project work.
Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
Email monitoring and response.
Special Projects as assigned.
Transferable Skills
Exceptional oral and written communication skills.
Possess a passion for serving customers with proactive solutions.
Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
Excellent critical thinking, analytical, and problem-solving skills.
Knowledge of corporate travel technology products.
Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
Ability to respond to change.
Ability to embrace diversity.
Professional manner and appearance.
Effective organizational and time management skills.
Qualifications
Minimum of four (4) years’ corporate travel experience is required.
Knowledge of travel agency operations is required.
Ability to work shifts to cover extended hours.
Advanced knowledge of Sabre reservation system is required.
Proven ability to handle multiple priorities simultaneously.
Open shifts include:
Full-time four (4) days at ten (10) hours per day with either a Saturday or Sunday Part-time shifts are up to twenty (20) hours per week, weekday evening hours or weekend shifts
Acendas Travel is a corporate travel management company operating under the BCD Travel umbrella. The company provides travel consultation and booking services for corporate clients, handling both domestic and international travel arrangements. Acendas Travel manages high-volume travel requests through a call center environment, processing reservations for airlines, rail, car, hotel, and limo services while ensuring compliance with client travel policies and delivering exceptional customer satisfaction.
