Functional Analyst

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for an Functional Analyst to join our fast-growing Implementation Team.

The Functional Analyst is responsible for overseeing the custom design, configuration, and delivery of HICX software to our customers.

You will be a part of a team responsible for implementing a supplier information management solution in a fast-paced, results-oriented environment for global customers.

The Functional Analyst will assist customers with the implementation and use of our software products, acting as a subject matter expert on business processes, configuration, and technical capabilities. You are passionate about technology, eager to work with technical engineers, and to get your hands dirty with SQL queries and scripts.

Our Company

HICX is the world’s leading solution provider for supplier data and information management software. We enable some of the world's most complex, and innovative, organizations to find, re-use, and maintain supplier data and information across any spreadsheet, app, or system.

HICX is changing the way B2B companies are identified and creating a low code software platform empowering an impressive array of enterprise customers across all industries to transform, automate and modernize procurement and supplier operations.

Our Mission is to enable businesses to find, maintain, and re-use trusted Supplier Data and Information across their Enterprise, across any spreadsheet, app, or system.

Responsibilities

You will be responsible for the success of solution implementation of the HICX platform across multiple customers. You will own the delivery of the solution implementation, working closely with project managers and solution architects. This is a customer facing role working with HICX’s fortune 5000 customers. The role will include managing a small team of analysts and technical consultants under the guidance of the Solution Architect. If required, you will be expected to support sales teams to build demos and by providing solution expertise.

Responsibilities:

• Serve as a subject matter expert on our platform, staying up-to-date with the latest features and enhancements.

• Provide solutions to configure, customize and integrate with our products.

• Implement configuration and execute testing, support the customer during User Acceptance Testing

• Demonstrate excellent customer facing skills, meeting with customers both in-person and virtually to drive out elements of detailed design and advise on transforming business practices in accordance with software design.

• Lead teams during the implementation process, ensuring successful implementation and user onboarding.

• Stay informed about industry trends and best practices in supplier management and contribute to thought leadership initiatives.

• Provide post-sales support, addressing any technical questions or issues that arise during and after implementation.

• Provide overall leadership for the solution scope of customer projects and be able to work with minimal supervision, reporting to the project manager taking guidance from the Solution Architect

• Work with project managers to serve as the subject matter expert on implementation requirements and relevant technical information.

• Identify technical challenges and provide recommendations for improvement, focusing on customer satisfaction and efficiency.

In addition to the above-described responsibilities, you may be assigned such other duties as directed from time to time by HICX. Please also note that HICX may modify your responsibilities in its discretion.

Requirements

Essential

• 2+ years’ professional experience working as a team member of software implementations
• 2+ years’ domain experience with procurement software such as Supplier Information Management or P2P (Coupa, Ariba, Basware, Ivalua etc.)
• Desirable to have 2+ years’ experience with procurement/supply chain processes and data in ERPs and other systems (SAP, Oracle, JDE, PeopleSoft, etc.)
• Experience delivering the build of SaaS products aligned to customer requirements and business processes
• Strong understanding and hands-on experience with SaaS products
• Understanding of the principles of scripting languages, SQL, APIs and data models
• Experience working in environment with software development and web technologies
• Excellent client-facing and internal communication skills
• Outstanding organizational skills including attention to detail and multi-tasking skills
• Strong practical experience with Microsoft Office
• Strong written and verbal communication skills

Desirable:

• Experience with Aravo, Ariba, Coupa, or similar procurement applications
• Experience with SAP, Oracle, or similar ERP applications
• Experience with supplier master data governance
• Experience administering or configuration in cloud-based applications.
• Experience with Jira and agile delivery principles

You’ll like this role if…

• You are excited about the prospect of working in the Procurement and Supply Chain domain.
• You are detail oriented and consistently deliver quality work in an efficient manner.
• You don’t get easily flustered when troubleshooting and identifying root causes.
• You enjoy balance between working independently and as a team.
• You don’t mind reading documentation and exploring self-help options before going to peers for assistance.
• You enjoy seeing your creations come to life on-screen.

You may not like this role if….

• You like working independently as much as possible and don’t like deadlines – this role requires that you collaborate in cross-functional teams to deliver work across one or more projects to satisfy clients and stakeholders
• You are not interested with interacting with business stakeholders – the ability to understand the business context is key to this role
• You expect clear instructions to perform your role – as a functional analyst, you may often need to perform your role with limited context and information, and you will need to be open to seeking this out
• You do not like debugging or find the prospect of reading and interpreting errors scary – to be able to confidently triage, investigate, and resolve issues effectively, debugging is a core part in a functional analyst’s workstream.

Benefits

• Work from anywhere in Dominican Republic - we are a fully remote company.
• Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in demand industry.