Role Overview
Deliver exceptional customer service to German-speaking clients, assist with inquiries, and ensure an outstanding customer experience.
What You Will Do
Provide support via phone, email, and chat, assist with questions and complaints, maintain accurate records, and collaborate with internal teams.
Why It Might Be a Fit
Fluency in German is mandatory, experience in customer service is preferred, and proficiency in English is advantageous.
Requirements
Fluency in German (spoken and written)
Proficiency in English
Experience in customer service, preferably within FMCG or related industries
Excellent communication and problem-solving skills
Ability to work effectively in a fast-paced, team-oriented environment
Familiarity with CRM tools and digital customer service platforms Benefits
Competitive Monthly Salary
Fully Paid Training
Fully Paid Relocation Package
Monthly Performance Bonus
Health Insurance
2 Extra Salaries Per Year
Mercier Consultancy is a customer service and sales staffing consultancy that recruits multilingual professionals for client-facing roles. The company specializes in placing German-speaking, Portuguese-speaking, and Dutch-speaking customer service representatives and sales agents across various industries including FMCG and green energy. They facilitate remote work opportunities and international relocation packages for candidates, operating across multiple locations including Greece. The company focuses on connecting language-fluent talent with customer service and sales positions in competitive markets.
