GM of Education (SaaS platform)

Company Description

Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% and recently announced as #1 in the LinkedIn Top Startups Australia 2024 - Montu continues is ongoing growth journey and is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Job Description

The General Manager (GM) of Education will be responsible for developing and scaling the strategy for SAGED, our accredited online learning offering to healthcare professionals, with a focus on becoming the #1 destination for alternative health information to drive awareness, adoption and engagement within the medical community. This role requires a deep understanding on how to develop and scale online learning (or comparable subscription SaaS) platforms, cutting across all aspects of the business, including team management, finance, marketing, platform content, tech, and operations.

Commercial Growth and Leadership:

• Own the P&L for the platform, ensuring rapid profitable growth and sound financial management.
• Build and manage a team, and collaborate with other parts of the business for content and insights, as well as commercial opportunities within the group
• Define go-to-market strategies, including pricing models, subscription tiers, communication, content, customer segments and engagement.
• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Set clear and ambitious team OKRs and KPIs in relation to key success drivers, and take swift and decisive action in case of underperformance.

Educational Content Strategy:

• Create relevant accredited online courses that are up-to-date, engaging and frequently refreshed in line with the developments in the local and global alternative health industry.
• Build and execute a comprehensive educational strategy for healthcare professionals and industry stakeholders.
• Develop content and curriculum that aligns with industry standards, regulatory guidelines, and the evolving needs of the sector.

Marketing and Product Strategy:

• Define an effective marketing mix to acquire and retain users on the platform to achieve sustainable commercial success.
• Work closely with the product and technology teams to ensure the education platform is user-friendly, scalable, and aligned with market demands.
• Define effective user learning journeys by customising the learning management software and overlaying CRM flows.
• Ensure a world-class customer experience by delivering seamless onboarding, training, and ongoing support throughout the learning journey.
• Drive innovation in the educational delivery model, including exploring new technologies such as AI, and interactive content, and explore opportunities for integration with third-party tools and platforms to add value to the platform offering.

Data-Driven Decision Making:

• Provide feedback on educational content based on user engagement, analytics, cohort analysis and market trends.
• Utilise data and analytics to inform decision-making and optimise platform performance, including customer engagement, user retention, and sales efficiency.
• Implement KPI tracking and reporting to monitor progress against business objectives and identify areas for improvement.
• Leverage customer feedback to continuously improve the platform and meet evolving needs.

Stakeholder and Community Engagement:

• Serve as the thought leader for educational initiatives within the industry.
• Build and manage a community of engaged medical professionals, and collaborate to enable broader awareness and understanding of alternative health therapies within the wider medical community.
• Represent the company at conferences, webinars, and industry events to promote our educational offerings and grow the company's brand.
• Establish and maintain strong relationships with key external stakeholders, including healthcare professionals, academic institutions, other education providers, regulators, and industry partners.

Qualifications

• Background in scaling and operating a fast growing online learning or comparable subscription-based SaaS platform in a leadership role is essential.
• Deep understanding of content based platform offerings that require customised user journeys and community building is a plus.
• Bachelor’s degree in Business or a related field (Master’s degree preferred).
• Experience in fast growth and fast pace environments that require a significant level of independence and self-drive.
• Strong commercial background with an analytical mindset and proven track record of driving sustainable revenue growth.
• Exceptional leadership, communication, and relationship-building skills.
• Ability to thrive in a fast-paced, dynamic environment with a passion for innovation and growth.

Additional Information

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhancing your home office with our ergonomic equipment reimbursement benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.