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Head of Marketing Strategy and Operations

Stripe logo

United States

Job Description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Marketing Strategy and Operations team is responsible for organizational effectiveness and transformational programs in marketing and sales development. We help create the conditions for high performance by others. And we drive programs that make things noticeably better for internal and external users.

What you’ll do


  • Help create the conditions for the marketing and sales development teams to do their best work, efficiently.
  • Lead a portfolio of transformational programs to generate more revenue and more revenue per team member in ways that are great for internal and external users.
  • Develop and deploy an investment framework to guide resource allocation decisions. Use the framework in planning cycles and whenever we make key investment decisions.
  • Partner closely with the finance, people, and go-to-market operations teams to drive planning processes including investment decisions, strategy updates, operational plans, targets and goals (OKRs), and communication plans.
  • Independently define programs for specific problems. This includes scoping, setting objectives, defining success criteria, and influencing resource allocation to solve for it.
  • Assemble a clear understanding of our internal and external users’ needs, leveraging your product sense to drive solution delivery. You will represent user voices to all stakeholders including engineering and other stakeholders involved in delivering solutions.
  • Understand marketing, sales development, and related systems and architecture. Understand the technical and business use cases, relevant systems, and constraints sufficiently so you are able to represent marketing and sales development independently to cross-functional teams and external partners.
  • Prepare summaries of organizational performance and progress for weekly, monthly, and quarterly business reviews, monthly internal newsletters, and all hands meetings.
  • Work with partner teams like brand and marketing creative and go to market analytics to prioritize roadmaps and deliver on the most impactful work.
  • Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of work experience
  • 5+ years of experience in a combination of program management, product management, business operations, strategy and operations, finance, and consulting
  • 3+ years of people management experience
  • Proven track record of defining and executing complex programs with global teams across multiple functions
  • Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
  • Thrive in solving ambiguous problems and see opportunities where others see chaos
  • Relentless focus on users and solving for their needs and wants

Preferred qualifications

  • 5+ years of experience in a technology company
  • 5+ years of people management experience
  • 3+ years of experience in business operations, strategy and operations, or consulting
  • 3+ of experience with sales and marketing technology
  • 3+ years of experience running recurring planning processes
  • 2+ years of experience as a product manager or technical program manager
  • 2+ years of experience planning and writing internal communications
  • Experience developing and using a marketing investment framework

Advice from our career coach

As someone familiar with the role of Marketing Strategy and Operations at Stripe, I can offer some insights for applicants looking to stand out:

  • Highlight your experience with program management, product management, and business operations, as these are key components of the role.
  • Showcase your ability to work with global teams across multiple functions, demonstrating your cross-functional collaboration skills.
  • Emphasize your strong written and verbal communication skills, as well as your experience in developing and executing complex programs.
  • Demonstrate your experience in people management, as well as your ability to thrive in ambiguous situations and focus on user needs.
  • Discuss any experience you have with sales and marketing technology, as well as developing and using investment frameworks, to show your readiness for the role.

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