It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings:1
We are looking for a Home-Based Creative Project Coordinator to join our growing U.S.-based client support team in the promotional products industry. This is a full-time role where you will support Creative Project Managers by ensuring smooth client communication, accurate pricing, and efficient project coordination. You will also play a key role in maintaining brand standards, handling client requests, and collaborating with internal teams to deliver an excellent customer experience.
Communication: Highly proficient in spoken and written English; able to deliver clear, detailed, and timely communication
Organization: Strong attention to detail with the ability to manage multiple requests and prioritize effectively
Customer Orientation: Client-focused with the ability to understand brand guidelines and deliver tailored solutions
Technical Proficiency: Aptitude with Microsoft PowerPoint, Outlook, and basic Excel functions
Problem Solving: Proactive in addressing issues, following up, and supporting seamless project progression
Adaptability: Flexible, with a strong desire to learn new skills and take on diverse daily tasks
Support Creative Project Managers and our clients through quick, detailed, and concise communication across all platforms
Prioritize a constant stream of client requests, including sending product showcases, project estimates, and invoices
Oversees Creative Project Manager’s inbox for assigned clients, which includes promptly responding to inquiries, executing requested tasks, and providing timely and thoughtful answers to client questions, ensuring seamless communication and project progression
Own basic to intermediate client communication
Work collaboratively with the Creative Project Management team to execute ad hoc administrative projects, including project resolution, vendor communication, rush jobs, etc.
Demonstrate open communication by asking questions, providing feedback, and receiving feedback to improve your role and experience at Kotis
Maintain our standard profit margin (since this role handles all client pricing requests)
Send invoices accurately and quickly
Set up jobs following our Kotis best practices and SOPs
Review, create (basic mathematical calculations required), and 20+ pricing proposals/day
Handle projects like creating shipping requests, pricing discrepancies, project status, etc.
Education: Bachelor’s degree in Communications or Marketing is ideal.
Experience: 1-2 years of experience in customer service and data processing required, 3+ years of client-facing experience, and at least 2+ years tenure in a recent previous position
Language Proficiency: Excellent verbal and written English communication skills
Schedule: Able to work overnight/graveyard shifts in Philippine time or within U.S. operating hours
Technical Skills:
Proficient in Microsoft Office Suite and Google Workspace
Familiarity with HubSpot, Salesforce, or other CRM tools
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Salary Range: PHP 40,000 – 45,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM – 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
