Posted 2 weeks ago
Originally posted in German. An English translation is shown here.
General Information
Location Work at Home
Job ID 13431
Job Category Customer Service Representative (CSR)
Language Requirement German
Description & requirements
Description
Do you want a job that really matters? Become part of our family team that acts as a direct link to an energy provider. You are the helpful voice that accompanies customers with questions about the energy world – completely relaxed from your home office. What's in it for YOU!
An unlimited employment contract for your long-term security.
Full flexibility: Work from home office.
Individual onboarding (3 to 5 days) tailored exactly to your prior knowledge.
Plannable service hours Monday through Friday between 08:00 and 16:30.
A small, very personal team in which you are warmly welcomed from day one.
Become part of the Transcom Family as a Home Office Customer Advisor / Call Center Agent (f/m/d) Energy Provider! You will become the voice behind an important service that supplies households with energy. In a family environment, you conduct daily phone calls that provide real added value and help customers solve their concerns about the energy future in an uncomplicated way.
You are the first point of contact for questions about supply, invoices, or installment payments
You competently support customers in using the customer portal, for example with login questions or password resets
You advise on modern energy services such as wallboxes, photovoltaic systems or e-mobility and show customers the way on our website
You use SAP ISU as well as our internal software to handle customer inquiries precisely
What we are looking for:
At least 1 year of experience in customer service (call center)
Experience in customer service for an energy service provider in the electricity sector is desirable, but not a prerequisite
You can start with us from 28.09.2026
Time flexibility within service hours (Mon.–Fri., 08:00–16:30)
Excellent German language skills in written and spoken form as well as a convincing communication style
A friendly, empathetic demeanor on the phone
This is life at Transcom! At Transcom, we are tirelessly committed. For our customers and for each other. Every day someone starts their journey at Transcom. We take the potential they have today and transform it into skills for the future. We value hard work, teamwork and supporting others. We are committed to positive, lasting change in our teams and communities. That's simply how we are at Transcom. Here we take care of each other and cheer each other on. You are part of the team, just as you are, from day one. And with the right attitude, there are no limits to what we can achieve together. Severely disabled persons
Sounds like your next step?
