HR Manager / People Manager

We offer flexibility in a hybrid / remote environment for all our employees working from our office in London or remotely.

About our company
Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.

We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers.

With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. As we gear up for our next stage of growth, now is an ideal time to join our fast-growth and well funded technology business.

Inclusion is how we unleash the power of diversity. It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person. Come join us on our journey, be comfortable bringing your authentic self to work, be you!

About the Role

As an HR Manager / People Manager you will lead driving excellence and efficiency across HR processes, employee relations, culture, workplace operations and payroll. You will collaborate with our team across the globe. You will ensure compliance, cultivate culture, engage employees, develop talent and contribute to strategic initiatives that align with our business goals.

Employee Relations & Support

• Act as the first point of contact for HR queries and escalate complex issues.
• Handle sensitive employee relations cases, including maternity/paternity leave, flexible working requests, and conflict resolution.
• Lead probation reviews, facilitate dismissals, and conduct regular 1:1 meetings with managers to address team challenges.

Global HR Coordination

• Manage Employer of Record (EOR) platforms like Deel to ensure compliance in 14+ regions.
• Provide guidance on employment status, contractor compliance, and regional employment laws.

HR Operations

• Manage HR systems (HiBob) to maintain data integrity, onboard new starters, and process leavers.
• Draft and issue HR documents such as contracts, offer letters, and ER-related outcome letters.
• Ensure GDPR compliance and update policies across regions to meet local employment laws.
• Administer global benefits platforms, ensuring employees access and understand their benefits while optimizing offerings.

Employee Engagement & Development

• Lead the annual engagement survey, including design, distribution, data analysis, and presenting findings.
• Organise workshops to address challenges and create actionable strategies.
• Oversee cultural and social initiatives through the “Ministry of Fun” and working with the HR Administrator and manage Diversity & Inclusion (D&I) programs.

Managerial & Strategic Support

• Collaborate with the Senior Management Team (SMT) by attending meetings, advising on HR strategies, and providing updates on business priorities.
• Lead the Triptease Managers' Community group to foster leadership growth and share HR insights across teams.

Workspace & Operational Management

• Oversee Hubble on Demand for flexible workspace options and manage global office operations, including logistics, contracts, and guest passes.
• Continuously refine internal processes to enhance HR service delivery and operational excellence.

Payroll

• Work with Finance to submit payroll reports for multiple regions, ensuring accuracy, compliance, and timely processing.
• Provide data and approvals for regional payroll processing and continuously refine payroll processes for efficiency.

Requirements

About You:

We are looking for an organised and detail-oriented individual, who knows that cultivating and managing talent and performance is a key to business success. You will have experience of managing the with a passion for employee engagement and process improvement. You’ll excel in this role if you have:

• 5+ years of proven experience in leading the HR Function.
• Strong knowledge of HR systems, policies, and compliance requirements.
• The ability to influence and coach at a senior manager level
• Exceptional communication and interpersonal skills.
• A proactive approach to problem-solving and process optimisation.
• Experience working with global teams and managing cultural initiatives.
• Having worked in a startup / scaleup environment or SaaS / Tech industry exposure (not essential)

Benefits

What's in it for you?

Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working. Pace. We’re growing. Get on board fast and be part of the journey. Having a real impact on an award-winning and fast-growing company.

• 25 Days holiday (rising to 26 on one year anniversary then 27 on your second anniversary)
• Pension - 4% employee contribution (minimum), 4% employer matched, plus 1% tax relief directly into your pension pot
• Enhanced maternity & paternity leave
• Wellness budget* (£50 per month health and wellbeing budget) You can use this for gym membership, private healthcare, massages, therapy, cinema etc
• Learning budget - £250 per calendar year *
• Share Options
• Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day
• Daily Food Allowance (Portugal)
• Cycle to Work*
• Tech Scheme*

*Subject to passing probation

We also offer...

• A shiny MacBook for all new starters
• Monthly remote and in-office socials
• Quarterly review socials
• Hybrid working
• Refer a Friend policy (£1000 for successful referrals)
• Monthly wellbeing day
• Weekly in-office breakfast and snacks
• Flexibility with childcare
• Charitable giving scheme

Triptease is proud to be an equal opportunity employer with an active cross-functional 'diversity squad' devoted to addressing diversity challenges in the company and industry. We welcome applications from diverse and non-traditional backgrounds. Applicants will not be discriminated against on the basis of any protected characteristic(s) in terms of the Equality Act (2010).