About the ClientOur client is a growing online marketplace in the recreational rentals space, connecting everyday adventurers with local businesses that rent out gear like bikes, kayaks, boats, and paddleboards. As a lean, founder-led startup, they're focused on making it fast and easy for customers to search, compare, and book equipment — while also supporting the rental partners who supply that inventory. They're currently modernizing their internal systems to support their next stage of growth, starting with a full CRM overhaul.Why does this role exist?This role exists to solve a critical operational bottleneck: the client's sales and customer support functions are currently held back by a clunky, inefficient CRM system with no in-house bandwidth to fix it. Without a proper migration to HubSpot and someone dedicated to owning it, the founder remains the default owner of CRM upkeep, training, and process — pulling focus away from growing the business, and putting the sales team's efficiency and the company's ability to scale at risk. This hire is being brought in to take full ownership of that transition, then stay on as the go-to person for sales support and eventually customer success, so the systems and processes underpinning the client's growth are stable, proactive, and no longer dependent on any one person to keep running.The Impact you’ll make
CRM Migration Systems Setup- Lead the end-to-end migration of data from Freshsales/Desk into HubSpot
Configure and set up HubSpot Sales and Service tools to match the client's workflows
Troubleshoot migration issues and ensure a smooth, low-disruption transition
Sales Support Operations- Manage day-to-day CRM upkeep, data entry, and account maintenance in HubSpot
Build and manage sales and marketing sequences, including email templates and follow-ups
Support onboarding and training for accounts moving through the sales pipeline
Produce recurring sales operations reporting
Customer Success Support- Provide front-line customer support and troubleshooting once ramped up on the client's platform
Handle light content writing for customer-facing communications
Build toward a broader customer success role as familiarity with the platform grows
Internal Enablement- Deliver onboarding and light training to the client's internal team on new HubSpot workflows
Communication Accountability- Maintain proactive, consistent communication with the client on progress, blockers, and priorities
Required:- Hands-on experience with HubSpot CRM (Sales and Service tools) — non-negotiable
Prior experience with CRM data migration (Freshsales/Desk to HubSpot preferred, or similar platform migration experience)
Background in sales operations or sales support
Strong written and verbal English communication skills
Demonstrated reliability: consistent attendance and proactive, self-directed follow-through
Your superpowers are...- Technical:
Deep familiarity with HubSpot Sales Hub and Service Hub Comfort managing CRM data migrations and data hygiene Experience building email/marketing sequences and sales templates Reporting and CRM administration skills Quick to learn and adapt to new tools and platforms (e.g., Google Workspace, internal customer success platforms)
Proactive communicator — you flag issues before they become problems, not after High accountability and ownership mentality Comfortable working independently with minimal oversight Customer-centric mindset with a service-oriented approach Strong organizational skills and attention to detail Adaptable and resourceful in a lean, fast-moving startup environment WFH Set-Up:- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home You should apply if...- You take pride in owning a project end-to-end and following through without needing to be chased
You genuinely enjoy untangling messy systems and building clean, scalable processes out of them
You communicate early and often — silence isn't your default when something's off track
You want more than a task list — you're motivated by the idea of growing into a customer success role as you prove yourself
You're energized by startup environments where you'll wear multiple hats and the workflows aren't always fully built out yet
You see reliability and consistency as core parts of your professional identity, not just nice extras What to expect...Work Setup:- Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours:- 40 hours per week
Part-time to start at 20 hrs/week, Monday–Friday, 10:00 AM–2:00 PM CST. Transitioning to full-time (40 hrs/week), Monday–Friday, 8:00 AM–4:00 PM CST, starting the week of October 19th Compensation:- $7 per hour
No benefits package included Benefits
