Paradise Media is an affiliate marketing company at the forefront of digital marketing, dedicated to empowering consumers to make informed choices when it comes to products and services using strategic and innovative digital marketing campaigns. With a strong commitment to transparency, consumer empowerment, and performance-driven marketing, Paradise Media aligns advertisers and affiliates to provide consumers with information to make the best choices for their needs.
About the role
The Operations team leads the effort to embed a “systems-thinking culture” throughout the company, reinforcing the drive for systemization, collaboration, optimization, and efficiency. We believe there is always room for improvement. We ask curious questions. We poke holes. We beta test. We create efficiencies. We find solutions. We embrace change. We are always searching for a way to make work easier, less manual, and more efficient.
We are seeking an experienced Hubspot Specialist to plan, lead, and implement Hubspot development and projects across the company. This role will be the lead product owner of all modules in Hubspot and guide the way we use the tool and how it is integrated into the day to day work of our team.
From onboarding and training new team members, to assisting with settings, to creating user enablement tools, this role is responsible for ensuring our team members are confident Hubspot users and that we are optimizing our use of the tool across the company. In this role, you will work closely with cross-functional teams to help them work better in Hubspot.
Are you experienced and ready to be our go to expert for everything from CRM maintenance, Deal pipelines, Inbox, sequences, campaigns, meeting schedulers, tickets, dashboards and everything in between?
If you have a passion for Hubspot and a track record of success in an operations role, we encourage you to apply. This is an exciting opportunity to join a dynamic and growing company where you can make a real impact.
This position can be 100% remote worldwide.
Roles & Responsibilities:
This is a multifaceted role with a mix of routine tasks and those that are a result of conversations (planned and unplanned) related to the projects we’re working on. While the below responsibilities are not exhaustive, your work will fall into these categories:
01 | Hubspot Development
This is where you’ll help bring ideas to life to help our cross-functional teams be more efficient and productive.
Collaborate with key stakeholders to create and maintain a fully-optimized Hubspot workspace for cross-functional teams.
Embrace the unique methods that the Operations team utilizes to support people using Hubspot effectively so that you can give expert feedback and guidance on how our setup can be improved.
Work with the Director of Operations, Operations Manager, and Systems Team Lead to scope out, process map, and plan the development of workflows company-wide.
Ensure seamless data flow between the Hubspot and other systems.
Serve as the lead Hubspot implementer and Hubspot development project manager.
Create and maintain custom reports and dashboards to provide actionable insights.
Work autonomously to complete assigned tasks correctly, on time, and free of errors.
Manage and respond to Hubspot help requests within 24 business hours via written text, screenshots, and/or video recordings.
02 | Hubspot Maintenance and Improvement
You understand thateven though a workflow is built, the work is never done.
Stay on top of Hubspot’s new feature releases and teach key stakeholders how to utilize these features to improve existing workflows.
Maintain comprehensive documentation of Hubspot configurations, processes, and integrations.
Oversee release management, including the preparation of end-user documentation and training materials.
Develop and implement a Hubspot workspace maintenance process that ensures it is optimized and data is cleaned on a regular basis.
Execute data governance policies, data hygiene best practices, and routine data quality audits.
Identify opportunities to improve our Hubspot workspace by 1% every day.
Onboard and offboard Hubspot users according to human resources requirements.
03 | Hubspot Project Management
Our operations team believes that #teamworkmakesthedreamwork. This means you won’t be working alone.
Plan and manage tightly-scoped projects with limited guidance and support.
Manage and monitor project progress, providing regular updates to stakeholders and adjusting project plans as necessary.
Ensure all projects are delivered to the highest quality standards and meet relevant regulatory requirements.
Proactively work to remove project obstacles. Identify and manage issue escalations. Quickly escalate issues that cause projects or tasks to stall.
Actively seek to remove Hubspot development projects from our Director of Operations so that work doesn’t bottleneck at her desk.
04 | Troubleshooting & Bug-Tracking
As a tech expert, you know that sometimes bugs appear on even the most carefully constructed workflows.
Find solutions to underlying problems that will improve the user experience, reduce waste, and support business goals.
Identify, fix and/or find workarounds for technical issues with multi-step precision and fine detail.
Keep a detailed record of user-submitted bug reports and serve as our team’s primary point of contact with Hubspot HQ’s help desk.
Explain Hubspot issues to key stakeholders clearly and concisely, avoiding technical Hubspot jargon, and with as little back and forth as possible.
Core Competencies
We are looking for someone eager to dive in, take ownership of their work, and help us get things done! You may be the right person if:
You get a feeling of accomplishment from knowing you’ve done something of value for the team or solved an issue for the business.
You’re an action-taker who anticipates the needs of others. You love to address needs, even before others are aware of them. Whether the need is a small detail or has a direct impact on a larger issue, you're aware and act. You go the extra mile and don't need to be micromanaged.
You are extremely detail-oriented. You can spot inconsistent spacing and misplaced emojis a mile away. You must also follow SOPs and check your work before submitting it for review. To prove that you are detail-oriented, when you apply for this position, use the words “jingle bells” to answer this question “What does your ideal day look like?”
You're resourceful and adaptable. We can rely on you to respond to and resolve unexpected issues quickly. You’re able to block your time and batch tasks together to make the best use of your time. If you have to quickly switch gears, you’ll see that your original task is still completed promptly so that work doesn’t slip through the cracks.
- You’re a critical thinker with a figure-it-out attitude. You embrace challenges and are comfortable jumping into projects and tasks with very little instruction.
You’re a patient problem-solver. You can easily talk to others who don’t know the ins and outs of Hubspot, ask curious questions, figure out the underlying issue, and determine elegant solutions to meet their needs (even if the result is different than originally anticipated).
Extensive experience using and setting up Hubspot for various businesses
Hubspot Solutions Provider or Partner verification a plus
Proficiency in the English language, both in written and oral communication
Reliable, high-speed internet access that can support Google Meet meetings with 10+ participants
Experience working with an international multicultural team is a plus
Located +/- two hours from Mountain Standard Time a plus
We offer a competitive salary, and the opportunity to work with a talented and passionate team in a fast-paced, dynamic environment.
United States
