The Human Resources Generalist is responsible for managing the full employee lifecycle for all office staff from sourcing and recruitment through onboarding, credentialing, active employment administration, and offboarding. This role is the operational backbone of administrative HR ensuring that every office employee is hired compliantly, onboarded thoroughly, credentialed before Day 1, tracked through their probationary period, maintained accurately in the HRIS and timekeeping systems, and separated properly when employment ends.
Office Staff Recruitment & Hiring
Source qualified candidates for all open office staff positions through job boards, professional networks, referrals, and targeted outreach
Post and manage job listings across active recruiting platforms and maintain accurate job descriptions for each office role
Conduct initial phone screens to evaluate candidate qualifications, cultural fit, and availability
Schedule and coordinate interviews between candidates and hiring managers or the HR Director
Manage offer communications, pre-employment documentation collection, and hiring decisions in alignment with HR policy
Maintain an active and organized candidate pipeline for all open office positions and provide weekly updates to the HR Director
New Hire Onboarding
Execute the full onboarding process for all incoming office staff from offer acceptance through completion of the first week
Ensure all pre-employment requirements are completed and verified before the employee's first day, including credentials, I-9 documentation, E-Verify, and signed offer materials
Facilitate new hire orientation, ensuring employees understand policies, systems, expectations, and culture
Coordinate with IT, operations, and department managers to ensure workstation access, system logins, and equipment are ready on Day 1
Track onboarding completion for each new hire and follow up on any outstanding items until fully resolved
Serve as the primary point of contact for new hire questions during the onboarding period
Fingerprint Clock-In System Administration
Enroll all incoming office staff in the fingerprint clock-in system on or before their first day of employment
Verify that each employee's fingerprint profile is active, functional, and linked to their correct HRIS record before their first shift
Troubleshoot and resolve fingerprint enrollment issues promptly in coordination with IT or the system administrator
Process clock-in system deactivations for separated employees on the same day as their termination effective date
Maintain accurate records of all active fingerprint clock-in enrollments and flag any discrepancies to the HR Director
Credentialing & Pre-Employment Compliance
Identify and collect all required credentials, certifications, and licenses for each office role before the employee's start date
Verify the authenticity and validity of all submitted credentials before the employee begins work
Maintain a credential tracking system for all office staff that includes issue dates, expiration dates, and renewal deadlines
Send proactive renewal reminders to office staff in advance of any credential expiration
Escalate any credential gaps, delays, or verification issues to the HR Director immediately
Ensure zero office staff members begin employment with incomplete or unverified credentials
E-Verify Administration
Complete E-Verify submissions for all office staff new hires within 3 business days of the date of hire
Document all submission dates, case numbers, and final E-Verify statuses in the employee's personnel file
Manage Tentative Non-Confirmation (TNC) cases in accordance with federal guidelines and escalate to the HR Director immediately upon receipt
Maintain 100% E-Verify compliance across all office staff hires with no exceptions or missed submissions
Probation Period Tracking
Maintain a current and accurate probation tracker for all office staff employees serving a probationary period
Log each employee's probation start date, scheduled end date, and applicable performance review milestone upon hire
Issue timely notifications to the HR Director and the employee's direct manager in advance of each probation period end date to ensure performance reviews are completed on time
Document probation outcomes, including successful completion, extension, or termination, in the employee's personnel file and HRIS record
Escalate any employee who reaches their probation end date without a completed review to the HR Director immediately
Ensure no employee transitions out of probationary status without a documented and approved performance determination
Terminations & Offboarding
Initiate the full offboarding process on the same day a separation is confirmed, whether voluntary or involuntary
Collect all company property, including access badges, equipment, and keys, on or before the employee's last day
Deactivate system access, HRIS records, and fingerprint clock-in enrollment on the effective date of termination
Process and file all required separation documentation, including resignation letters, termination notices, and final pay notifications, in coordination with payroll
Conduct or coordinate exit interviews as directed by the HR Director and document findings for HR records
Ensure COBRA or benefits continuation notices are issued within legally required timeframes in coordination with the benefits administrator
Update the employee's HRIS status and personnel file to reflect separation accurately and on time
Maintain a termination log that tracks all separations by date, type, and department for reporting purposes
HRIS Administration
Enter all office staff new hire information into the HRIS on the same business day as hire confirmation
Update employee records in the HRIS at each employment milestone, including onboarding completion, status changes, promotions, and terminations
Ensure all HRIS records for office staff are complete, accurate, and audit-ready at all times
Run HRIS reports on office headcount, onboarding status, probation, open positions, and separations as requested by the HR Director
Identify and correct any data entry errors or record discrepancies promptly
Personnel File Management
Maintain complete and organized personnel files for all office staff in compliance with documentation standards and applicable employment law
Ensure all required documents are collected, filed, and current for each active employee,
including offer letters, I-9s, signed policies, credentials, probation records, and performance documents
Conduct routine audits of office staff personnel files to identify and resolve any gaps or missing documentation
Safeguard the confidentiality and security of all employee files and records
Maintain separated employee files in accordance with applicable records retention requirements
Orientation Materials Management
Maintain and update the new hire orientation PowerPoint presentation to reflect current policies, procedures, organizational structure, and any operational changes
Review and revise the orientation deck before each new hire orientation cycle to ensure accuracy and relevance
Collaborate with the HR Director and department heads to incorporate updated content, compliance requirements, or cultural messaging into orientation materials
Ensure orientation materials are professional, consistent with branding, and aligned with the employee experience standard set by the HR Director
Employee Birthday Tracking
Maintain a complete and up-to-date birthday tracker for all active office staff
Add new hires to the birthday tracker upon onboarding completion and remove separated employees promptly
Provide timely notifications or reminders to the HR Director or leadership team as directed to support employee recognition efforts
Keep the tracker accurate, organized, and accessible for the HR team's use
Ad Hoc HR Support
Complete additional tasks and special projects as assigned by the HR Director
Support HR operations during audits, compliance reviews, open enrollment, or high-volume hiring periods
Assist with policy updates, HR communications, and process improvement initiatives as directed
Participate in HR team meetings and contribute to the continuous improvement of HR systems
Requirements
Education
High school diploma or GED required
Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred
PHR or SHRM-CP certification is a plus
Experience
Minimum 2 years of experience in an HR Generalist, HR Coordinator, or HR Administrator role required
Prior experience in a healthcare or regulated industry strongly preferred
Demonstrated experience managing full-cycle recruiting and full employee lifecycle administration for professional staff
Experience in processing terminations, conducting offboarding, and managing separation documentation required
Experience with HRIS platforms required; Zoho or similar system experience preferred
Proven experience with E-Verify, I-9 administration, and employment eligibility compliance
Experience managing probationary period tracking and coordinating performance review timelines preferred
Familiarity with biometric timekeeping or fingerprint clock-in system administration is a plus
Skills & Competencies
Highly organized with the ability to manage multiple employee workflows, compliance deadlines, and concurrent HR processes simultaneously
Strong attention to detail with a zero-defect standard for documentation, data entry, and offboarding execution
Professional written and verbal communication skills appropriate for interaction with employees at all levels
Ability to handle sensitive and confidential employee information, including termination proceedings, with discretion and professionalism
Proficiency with Microsoft Office Suite, particularly PowerPoint, Excel, and Word
Ability to work independently and meet compliance deadlines without prompting
Collaborative team member who communicates proactively and escalates issues to the HR Director appropriately
Minimum Technical and Work Environment Requirements:
Internet Connection:
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps.
Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
A minimum of 8 GB RAM.
Backup Device:
Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
Peripherals and Workspace:
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
A smartphone for communication and verification purposes.
Benefits
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
CrewBloom is an AI-powered SaaS platform company that develops scalable software solutions for operational efficiency and sales optimization. The company builds full-stack web and mobile applications designed to handle growth and complexity at scale. CrewBloom focuses on product development with emphasis on high-performing engineering teams, technical architecture, and cross-functional collaboration between business and engineering stakeholders.
