I&IT Business Analyst

I&IT Business Analyst – Roles & Responsibilities

Must Haves:

• 7+ years Stakeholder management and reporting I&IT wide performance KPIs

• 7+ years Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis

• 7+ years Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)

• 7+ years Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)

• 7+ years Support resource utilization tracking and management

Nice to Have:

CPA or Finance

Role Summary

• Provide comprehensive I&IT business analysis services to support diverse business and technology needs.

• Stakeholder management and reporting I&IT wide performance KPIs

• Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis

• Support resource utilization tracking and management

• Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.

• Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.

Key Responsibilities

• Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.

• Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.

• Conduct business modeling including use case, process, data flow, and data models

• Conduct stakeholder engagement activities including interviews, workshops, and mockups.

• Create collaterals related to changing management and communication to relevant stakeholders across I&IT

• Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance

• Stakeholder management and reporting I&IT wide performance KPIs

• Support hiring and onboarding of resources in I&IT

• Track and report Overtime and utilization of resources

• Monitor project progress, resolve issues, and report to I&IT management and stakeholders.

• Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.

Required Skills and Experience

• Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)

• Experience developing strategies, business cases, and cost-benefit analyses.

• Strong requirements gathering, documentation, and stakeholder engagement experience.

• Experience preparing presentations and briefing notes for various audiences.

• Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)

• Development of power BI reports and data analysis

• Awareness of emerging I&IT trends and technologies.

• Excellent analytical, problem-solving, verbal, and written communication skills.

• Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.

Desirable Skills and Knowledge

• Experience with information retrieval systems and tools.

• Knowledge of Information Management principles, policies, and practices.

• Ability to translate business and data requirements into technical specifications.

• Experience with business functional modeling, event modeling, and process mapping.

• Experience working in structured, object-oriented, and agile methodologies.

• Experience developing and applying business analysis performance measures.