Implementation Specialist, Rosetta Stone, UAE

Rosetta Stone, the experts in language learning with products that provide an immersive learning experience for 25 languages, is seeking an enthusiastic individual to support Rosetta Stone implementations in universities and large global organisations based in Europe and Morocco.

As an Implementation Specialist, you will deliver high-quality professional learning sessions (virtual and on-site) and implementation services to customers. You’ll also help develop creative strategies for utilising Rosetta Stone to support their initiatives and achieve their goals.

We are looking for a candidate who is highly organised, strategic, well-spoken, polished, and passionate about language learning. Additionally, our ideal candidate is committed to providing top-tier customer support that drives implementation and usage.

This is a full-time remote position for candidates living in the United Arab Emirates (UAE).

WHAT YOU'LL BE DOING

• Provide exceptional customer support to universities and large global organisations as they implement Rosetta Stone
• Collaborate with customers to develop a custom implementation plan that aligns with their objectives and ensures a successful implementation
• Deliver high-quality live and virtual professional development to administrators, executives, and language learners
• Travel to lead professional learning sessions and provide implementation support – up to 50% possible travel within Europe and Morocco
• Use data to drive decision-making and increase customer engagement and usage of Rosetta Stone
• Partner with the sales team to effectively manage and grow customer relationships

WHAT WE'RE LOOKING FOR

• Bachelor’s degree
• Fluent in English, French, and Arabic
• 5+ years of experience supporting implementation initiatives in universities, large global organisations, or ministries
• Experience working in multicultural teams with deep knowledge and experience in the Middle East and Africa Regions
• Exceptional presentation skills
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
• Organised, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
• Ability to work both independently and as part of a team
• Self-starter and quick learner with a passion for language learning
• Strategic thinker and problem-solver
• Must live close to a major airport

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.