Experience
Min:
5+ years ICT experience in the end-user computing environment
3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise
Ideal:
3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Mobile Device Management and cloud based services Qualifications
Grade 12 National Certificate / Vocational
A relevant tertiary qualification in Information Technology
Knowledge:
Min:
A thorough and in-depth understanding of:
End user and distributed IT systems and infrastructure
Desktop design standards and implementation strategy
Microsoft Windows operating system architecture and application integration
Active Directory and Group Policy management
Security relevant to desktops (using tools like group policy management)
System Centre Configuration Manager and all supporting product functionality
Knowledge in scripting tools such as VBScript and or PowerShell
Encryption technologies
Mobile Device Management
End User Computing hardware technologies
Documenting of IT systems and infrastructure
Ideal / Optional
Currently relevant industry cloud solution technologies
Video, Voice and Collaboration services
Virtual Desktop Technologies
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Reporting Skills
Analytical Skills
Problem solving skills
Presentation Skills
Facilitation Skills
Planning, organising and coordination skills
Attention to Detail
Project Management Skills (Methodolgy Specific)
Commercial Thinking Skills
