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Investigation Associate (6-month contract), SEPO

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Job Description

Amazon Philippines is hiring analytical candidates with a strong performance history to join the Seller Experience Protection Operations Team in Manila. Responsibilities include investigating and mitigating e-commerce risks. Ideal candidates have experience in e-commerce payments and trust and safety, with a customer-focused mindset.

The Investigations Associate role requires sound judgment, individual problem-solving, and analytical skills to authenticate customers and transactions. This position operates with minimal supervision and requires decision-making autonomy and accuracy.

The role involves proactive engagement with team members, leads, management, and third-party vendors to achieve goals. Performance will be assessed based on productivity, quality assurance, and contribution to departmental development.

Key job responsibilities
- Identify underlying issues of various cases and claims of Amazon Vendor products.
- Utilize Amazon's internal tools to view and analyze product issues.
- Proactively collaborate with Business Leaders and Team members on a weekly basis for process alignments and updates.
- Generate reports on the number of cases and claims resolved per day/per week.

A day in the life
Working Conditions:

- Onsite training for the first 40-45 days at the Pasay office, near MOA
- The candidate will work from home after the onsite training period
- Work is 40 hours per week, Mondays - Fridays.
- Shift hours: 9:00am - 6:00pm, Philippines Time

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - PHL

Basic Qualifications

• Holds at least a high school equivalent diploma
• Good written and spoken English skills and an ability to compose grammatically correct, concise and accurate written responses
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail-oriented
• Strong time management and organizational skills

Preferred Qualifications

• Comfortable working MS tools and using basic level of automation
• Experience in fields such as Investigations/Payments/Security or Banking domain
• Intermediate knowledge of E-commerce
• Able to start by July 15, 2024

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