Responsibilities
Peraton is seeking to fill a critical roles for an Investigation Team Specialist this position is 100% remote.
In this role the contractor will be responsible for the following:
- The Investigation Help Team Specialist will have a firm understanding of Policy and Guidance across all RDG contracts.
- Under general supervision, the IHT Specialist will work with individuals across the company to solve often complex problems in a courteous, efficient manner.
- IHT Specialist works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices and work product is regularly observed since errors may cause delay or expense.
- Will processes confidential information for background investigations and may correspond in a variety of ways including telephone, email, instant messaging, PIPS case messaging, and Portal messaging.
- Updates multiple database systems with accuracy and efficiency.
- Performs functions in PIPS such as deleting Reports of Investigation (ROIs), modifying items, sending case messages, and querying databases.
- Submits requests for subject location assistance via email and phone.
- Analyzes the information received and determine follow up procedures as necessary. Conducts Subject locations searches through the DoD Person Search (DPS) database.
- Communicates results of queries and actions to staff. Provides instruction to staff regarding the correct procedures for matters such as subject location assistance, subjects who are uncooperative with the investigative process, investigations that may need to be discontinued, the development of serious case issues or concerns, and the refusal of entities to accept digitally signed releases.
- Provides customer service to internal customers. Provides interpretative guidance to internal peers on applicable, handbooks, guides, processes, and policies as well as support in navigating and use of applicable systems/databases.
- Assigns, re-assigns, cancels, and changes work assignments in the computer database. Communicates with field investigators regarding the process of obtaining the correct releases needed for retrieval of required medical, legal, educational and employment information.
Qualifications
Required:
- Must currently be cleared on DCSA/DHS contracts
- 1+ years of DCSA contract experience
- BS/BA or 3 to 5 years work experience
- 1+ years of direct customer service experience
Preferred:
- MS Office Suites
- Experience working on our IC-DHS contract
- Ability to develop proficiency working with specialized database applications.
- Experience working with the PIPS and CMS systems
- Excellent interpersonal and communication skills, including strong writing skills.
- Ability to work with various individuals cooperatively
- Must have attention to detail
- Previous call center experience
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to professional development resources, we are there to support you all the way.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
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