IT Help Desk | End-User Support

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

• Answering, documenting, and triaging help desk requests via phone, email, and chat

• Resolving common issues such as password resets, account unlocks, and connectivity problems

• Managing user accounts, access rights, and deactivations in enterprise systems

• Escalating complex issues to the appropriate technical teams

• Maintaining IT knowledge base content and self-service resources

• Assisting users with general computer and software questions

• Managing loaner equipment, peripherals, and IT inventory

• Supporting audits, inventories, and team improvement initiatives

• Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

2+ years of experience in a help desk or service desk environment

• Strong working knowledge of Microsoft Office and common desktop technologies

• Hands-on experience troubleshooting hardware, software, and user access issues

• Clear communicator who can explain technical concepts to non-technical users

• Organized, detail-oriented, and comfortable working in a structured environment

• Ability to pass a background screening

Why This Role?

• Stable, long-term engagement in a mission-driven environment

• Hands-on exposure to a wide range of IT support activities

• Opportunity to make a measurable impact improving user experience

• Collaborative team setting with room to grow your technical skill set