We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.
Responsibilities:
Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
Support Windows desktop, Windows Server, basic Mac OS.
Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
Required Skills:
Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
Experience with Windows Server and Windows desktop support.
Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
Ability to support several clients or environments at the same time without losing structure.
Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
English - Upper Intermediate, French - Upper Intermediate
Nice-to-Have Skills:
Experience with MSP tools such as ConnectWise, Kaseya, or similar.
Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
Personal Qualities:
Reliable and disciplined in daily support work.
Calm under pressure, especially during incidents or urgent client requests.
Strong customer-service mindset.
Able to document work clearly and consistently.
Flexible with different client environments, tools, and processes.
Able to learn new systems quickly and ask the right questions when documentation is missing. Hiring process: HR Interview; Technical Interview; Client Interview.
We offer:
Competitive compensation
B2B contract, paid sick leave, 20 days of paid vacation
Free English lessons
Flexible work schedule
Official holidays are non-working days
Paid courses and certifications
Сoach / psychologist consultation
Workshops
Career development plan
Mentoring Education
Medical Health Insurance
Why Choose Us? What Do We Offer that’s Exceptional?
Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging. When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
Need more information? Welcome!
Imagis is an IT digital transformation firm specializing in technology solutions for Non-Profits, Biotech, Biomed, and Healthcare IT companies with over 25 years of industry experience. The company focuses on delivering the best digital workplace experience, helping people work better together securely while balancing productivity and security. Their mission centers on enabling organizations to leverage technology for improved collaboration and organizational goals. Imagis serves as a managed service provider offering IT service desk and digital transformation services to mission-driven organizations in the healthcare and life sciences sectors.
