IT Support Technician

EquipmentShare is Hiring an IT Support Technician

EquipmentShare searching for an IT Support Technician for our Corporate office in Columbia, MO to support our IT team as the department continues to grow.

EquipmentShare seeking an IT Support Technician for our Corporate office in Columbia, MO, with the option of remote work, to provide basic to advanced support for all of our EquipmentShare locations.

Primary Responsibilities

• First line of support in troubleshooting; respond to requests for technical assistance by phone call, in person, email, Slack, or our ITSM platform
• Provide IT support for all EquipmentShare locations during business hours
• Provide Audio / Visual support for events during and outside of normal business hours
• Travel to and provide support for local Corporate locations
• Assist users with connectivity issues with devices, monitors, printers, etc
• Collaborate with coworkers and other departments to research problems and find solutions
• Assist with device upgrades to make sure data is carried over to the new device
• Develop training materials, such as manuals and visual displays
• Train new users with software and hardware over the phone, in person or in virtual environments
• Assist Implementation team as needed with onboarding new employees
• Assist with off-boarding procedures
• Set up devices for upcoming projects by installing needed software
• Be a part of the on-call rotation after business hours, including weekends
• Perform miscellaneous job-related duties as assigned

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

• Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

• Audio / Visual support experience required

• Associate’s degree in computer science or related field OR 2+ years of experience working in a help desk environment/customer service environment preferred

• Proficiency with both Mac and Windows, mobile devices and other tech products

• Detail oriented with ability to keep detailed notes on tickets

• Ability to diagnose and resolve basic to advanced computer technical issues

• Good problem solving, analytical, and team working skills

• Excellent communication and interpersonal skills

• Customer oriented, empathetic and cool tempered

• Ability to handle multiple tasks at the same time and follow through

• Occasional travel (3-4 trips per year)

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.