ITOM ServiceNow Developer

About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

Job Summary:

• Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
• Adhere to company delivery processes and attend meetings where required
• Act in a professional manner at all times and escalate to senior management when necessary
• Understand the large scale thinking and approach needed for success of the project

Requirements

Skills and experience

To be considered you MUST have a minimum of three years ServiceNow development experience. Experience in any of the following ServiceNow modules will be highly favorable:

• Discovery

• Service Mapping

• Event Management

• Cloud Management

• ITSM

• Notify

• Performance Analytics

• AppDynamics implementation experience

Working pattern:

This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.

Why join us:

• Home based contract from where you travel to NTT Data Business Solutions offices and client site
• 25 days paid holiday (plus “Free Fridays” which effectively will give you another 12 days holiday a year as you will get one Free Friday a month)
• Group Life Assurance 4 X base salary
• Employer Pension contribution at the rate of 5%. Employee @ 4% minimum though you can pay more if you wish
• Group income protection
• Private Medical Insurance (currently with Bupa) – this is for you with favourable rates for family
• Laptop
• Mobile phone (business and personal use)
• Cycle to work scheme
• Option to join the Electric Car leasing scheme