Description
Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: 10:00-19:00
Full remote work within Japan
Requirements
Requirements
Fluent reading and writing skills in Japanese (JLPT N1).
Business level English
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer service via email and chat.
Able to understand games from a gamer’s perspective.
Capable of analyzing and solving information accurately and swiftly within guidelines.
Possesses a team player mentality.
*This position is only for applicants residing in Japan with a valid working visa
Benefits
Benefits
Collaborating with people creating innovative interactive entertainment.
Dynamic and entrepreneurial culture.
Video games focused environment.
Contract Employee*Permanent employee promotion is available.
Trial period: 3 months / No change in conditions.
Up to 50,000 yen reimbursement or train pass.
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit: http://www.side.inc/
Side is a global video game development and services provider that delivers technical and creative solutions to major developers and studios worldwide. Founded in 2009 and leveraging 30+ years of experience from its parent company in Japan, Side operates 15-20 studios across 14+ countries in North America, Europe, South America, and Asia. The company offers industry-leading services including game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Side works with top gaming publishers to deliver unforgettable game experiences across cutting-edge platforms including PC, consoles, VR, and mobile devices.
