Junior Business Analyst

Who we are:

System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations.

Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994 providing the Maryland Board of Nursing a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations.

For nearly three decades, SA has built a solid track record of demonstrable success delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries.

With SA’s current launch of Evoke, the only cloud-native, low-code application platform purposely designed for regulatory management infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth!

We will consider qualified candidates to work fully remote (must reside in the U.S. only).

About the Role:

System Automation is seeking a Business Analyst I to support our product development team. As the Business Analyst, I will be responsible for analyzing requirements, working directly with customers, reviewing RFP requirements, and sourcing input on upcoming software platform changes. This role requires a high level of detail orientation and organization to effectively summarize information that will inform upcoming product priorities. You will collaborate closely with the senior product owner to understand agile methodologies and effective techniques for eliciting and documenting requirements.

What You’ll Be Doing:

• Collaborate with customers and stakeholders to gather and document detailed business requirements.
• Review and analyze RFP requirements to ensure alignment with business goals and product capabilities.
• Gather and synthesize input from various sources to inform upcoming changes and enhancements to the software platform.
• Assist the senior product owner in creating user stories, acceptance criteria, and other agile artifacts.
• Participate in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Develop a strong understanding of the product, its features, and the needs of its users.
• Use best practices for asking questions and eliciting information to ensure clear and comprehensive requirements.
• Maintain organized and detailed documentation to support product development and decision-making processes.
• Collaborate with cross-functional teams, including development, QA, and support, to ensure alignment and successful delivery of product enhancements.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent experience.
• 1-2 years of experience in a business analyst role or a similar position.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• Familiarity with agile methodologies and product delivery principles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with business analysis tools.

Our Wish List:

• Experience with software development projects.
• Knowledge of user story creation and backlog management.
• Familiarity with tools such as JIRA, Confluence, or similar agile tools.
• Understanding of the software development lifecycle (SDLC).
• Strong customer service orientation and experience working directly with customers.
• Enthusiasm for learning and professional development.

What do you receive when you join our team?

• Competitive Wages and Career Advancement
• Health and Welfare options include (medical, dental, and vision) health savings accounts with company contributions, flexible medical spending, and dependent care.
• 401(k) with company match
• Continuing education program
• Uncapped flexible time off, accrued sick and parental leave
• Monthly virtual team activities
• Stipend to outfit your home office
• Profit Sharing Bonus

At System Automation, we are focused on making people’s lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke Platform.