Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?
Providing roadside assistance in a safe, professional, and timely manner;
Acknowledging and resolving customer complaints;
Processing inquiries received via phone;
Identifying customer needs and helping customers using specific features;
Analyzing and reporting product malfunctions;
Assisting in training new employees when requested by management;
Updating our internal databases with information about technical issues and useful discussions with customers;
Informing customers about new features and functionalities;
Following up with customers to ensure their technical issues are resolved.
What skills are we looking for?
High school diploma or equivalent (mandatory)
Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
Native-level German or minimum C1 proficiency (mandatory)
Fluent in English (mandatory)
Availability to work in a shift-based schedule (mandatory)
Familiarity with the automotive industry (considered an advantage)
Experience using help desk software and remote support too
Solid understanding of CRM systems
Excellent communication and problem-solving ski
What We Can Offer
Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support
Ref. Level: B
Volkswagen Group Services is a subsidiary of the Volkswagen Group that provides comprehensive business services to Group companies worldwide. The company operates across multiple service areas including production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication, and administrative and financial services. The organization is client-focused and manages these functions on behalf of Volkswagen Group entities globally. This posting highlights their customer-facing operations, including roadside assistance services for automotive customers.
