Junior Customer Experience Analyst

Description

We are looking for a new Mainô employee to join the Foreign Trade Business Intelligence (Customer Relations) team.

You will be involved in the entire customer journey, from implementation to strategic support, ensuring autonomy, operational efficiency, and the best experience with the Mainô system.

For this role, we are looking for someone who is analytical, organized, has excellent communication skills, and a passion for technology and continuous improvement.

If you have a collaborative spirit, know how to prioritize tasks in a dynamic environment, and are familiar with innovations and Artificial Intelligence tools to optimize routines, this position is for you!

Responsibilities and duties

• Ensure the continuous and efficient execution of client operations;

• Resolve requests and monitor service interactions;

• Support client onboarding and implementation processes;

• Assist in platform adoption and strengthen client autonomy;

• Identify opportunities for process improvement and optimization;

• Contribute to operational scalability and the continuous evolution of the department;

• Participate in internal projects, strategic initiatives, and OKR tracking;

• Support the use of tools, processes, and initiatives related to innovation and AI.

Requirements and Qualifications

• Currently pursuing or completed a degree in related fields, such as: International Relations, International Trade, Accounting, Law, Logistics, Business Administration, and related fields

• Proficiency with technology;

• Intermediate level of Excel;

• Previous experience in user support, Customer Success (CS), or Customer Experience (CX);