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Junior Customer Success Manager - EMEA

Deel logo

Location
AD, AE + 146 more
Deel

Job Description

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel's product adoption and help the client with their remote global workforce.

What you will enjoy working on:

  • Project management

  • Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering

  • Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)

  • Set up outreach campaigns for customer base

  • Preventing and eliminating churn

  • Growing relationships with a larger book of clients and promoting their growth at Deel

You will be successful if:

  • Ideally 1-2+ years of experience in a Customer facing role

  • You have internship experience in either consulting, customer success or sales

  • Take good ownership & accountability

  • You speak, read and write in English fluently

  • You are based within EMEA timezone

Bonus Points:

  • You have experience working with clients and team members from multiple countries and across multiple time zones

  • You have experience working in a remote team

  • You have experience working at a high growth start-up or scale up

  • You have Fintech or HR tech experience

  • You are fluent in either German or French

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

Advice from our career coach

A successful applicant for the Customer Success Manager position at Deel should understand the mission and values of the company, as well as the role's specific responsibilities and requirements. To stand out as an applicant, consider the following tips:

  • Gain experience in a customer-facing role or customer success/sales through internships to showcase relevant skills and knowledge.
  • Demonstrate good ownership and accountability in your past experiences to highlight your ability to take responsibility for client relationships.
  • Show proficiency in English language skills, both written and spoken, as fluency is a requirement for this role.
  • Ensure you are based within the EMEA timezone to meet the geographical requirement of the position.
  • Highlight any experience working with clients or team members from multiple countries and time zones, as well as any experience in a remote team or high growth start-up/scale-up, to earn bonus points.
  • If you have experience in Fintech or HR tech, or if you are fluent in German or French, make sure to emphasize these strengths in your application.

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About the job

Jul 30, 2024

Full-time

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