We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements
1+ year of experience in technical or customer support
Strong logical and analytical thinking
Readiness to work with large volumes of technical data
Excellent written communication skills
Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
Genuine interest in the technical side of the product and in finding the root causes of errors
Open, friendly, and easy-going communication style
English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:
Basic SQL knowledge
Experience with Jira and CRM systems
Familiarity with tools like Postman, Grafana, or Kibana
Experience in travel tech or B2B products
Benefits
Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.
Emerging Travel Group is an event management and travel services company that organizes diverse types of international events including trade fairs, conferences, webinars, workshops, and networking events. The company operates on a global scale, coordinating both online and offline events while maintaining relationships with contractors and venues worldwide. ETG offers corporate travel services and appears to focus on creating professional business experiences through event management and travel solutions. The company values innovation, as evidenced by their exploration of AI implementation across business functions, and maintains an ambitious, supportive team culture with international collaboration.
