What we're looking for
With more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead.
Responsibilities
Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager
Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing
Grow revenue from existing Enterprise customers through upselling and cross-selling
Map accounts across your portfolio and develop new business opportunities within subsidiaries globally
Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions
Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates
Your profile
3+ years of experience in a similar role, with at least 2 years in the SaaS industry
Proven ability to manage and grow key accounts
Strong client relationship management skills
Excellent written and verbal communication skills
Experience with CRM tools, ideally Salesforce
Commercial focus with the ability to work independently and manage a complex portfolio
Fluent in English and French
Tools
Recruitment process
HR screening with our Talent Acquisition Expert
First interview with our Key Account Management Team Lead
Second interview with Didomi's CRO
Practical task or case study
Offer
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact .
Didomi is a privacy, consent, and preference management platform that helps enterprises build trust with their users. The company serves leading global organizations including Accor, Yahoo, Bloomberg, Orange, TF1, Axel Springer, and Adevinta. As part of the Didomi group alongside Addingwell and Sourcepoint, the company positions itself as the privacy partner of choice for enterprises navigating complex regulations like GDPR, the German TDDDG, and Swiss FADP. Didomi's platform enables businesses to manage user privacy and consent across digital ecosystems.
