KR65 Junior IT Support Engineer
Department: IT
Employment Type: Full Time
Location: Remote
Reporting To: Lead IT Support Engineer
Description
Company OverviewWe are a multi-award winning RegTech company on a mission to transform the quality of regulatory reporting in the financial services industry. We've combined regulatory expertise with advanced technology to develop our market-leading quality assurance services. Unique in being able to fully assess data quality, our services are used by some of the world’s largest investment banks, asset managers, hedge funds and brokers, helping them to reduce costs, improve quality and increase confidence in their regulatory reporting.
Job summary
The Junior IT Support Engineer will be responsible for providing high-quality technical assistance to both our customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.
Key Responsibilities
- Work continuously on assigned tasks/helpdesk tickets until completion, ensuring stakeholders are satisfied with IT service levels
- Install and configure computer hardware, operating systems and applications
- Monitor and maintain computer systems and networks
- Talk users through a series of actions to help set up systems or resolve issues
- Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
- Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
- Manage and administer Freshdesk and related software components
- Ensure the highest level of data security to protect our clients’ information assets
- Support and be an integral member of the IT team
Skills Knowledge and Expertise
Knowledge, skills and experience requiredSkills
Good understanding of:
- ITIL principles
- Freshdesk
- Windows 10 / Server 2016/2019
- Microsoft Office 2016
- Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
- Active Directory
- Information security tools (Firewalls, anti-malware, etc.)
- JIRA and Confluence
- Disaster Recovery and Business Continuity
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker
Experience
- 2 years of working experience in IT Support
- Experience in Cloud Computing (preferably AWS) would be an advantage
- Bachelor’s degree (or above) in Computer Science or a related subject
Benefits
- 25 days' paid holiday plus UK bank holida
- Healthcare contribution £160
- Annual pay revieW
- Anything in your role you would like to expand on and build professional skills, you are welcome to let us know and we can help you, put you on courses etc.
- Monthly Socials
United Kingdom
