Manager, Account Managers

At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

As an industry disruptor, Evolve is on a mission to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s fresh approach to vacation rental management empowers homeowners and builds trust with guests. The Manager of Account Managers will develop strong relationships with Evolve owners and their contributors to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to help maximize their team's success and achieve their desired goals.

Success looks very different for all owners, and it will be the responsibility of the account managers to deeply understand their team's book of business and help develop a unique and customized plan to help all owners achieve long-term success long term.

It’s vital to grow a valuable partnership to develop longer-lasting relationships leading to durable growth via increased LTV and owner NPS.

We are looking for you to unlock the potential of our account managers on our rapidly growing team. Our team is highly data-driven, and we expect you to monitor and outperform your monthly KPIs. You’ll be empowered to lead the team to reach and exceed quarterly goals. While continuing to focus on elevating your team through skill and career development.

What you’ll do

• Hire, onboard, and retain a team of high-performing Account Managers.
• Lead a team of individuals varying in experience and tenure by effectively identifying critical areas for individual skill development through coaching and achieving quarterly team goals that are focused on retention and owner growth
• Manage a book of business focusing on retention and expanding portfolio growth.
• Build and maintain strong relationships with all top owners in each region
• Review and analyze sales engagement cadences, workflows, tools, and outreach strategies
• Measure the team and individual performance using Salesforce, Salesloft, and Tableau dashboards.
• Utilize a myriad of tools and resources to increase owner NPS scores
• Capture owner + employees' feedback to inform future product and service roadmaps
• Focus on reducing churn and driving revenue for Evolve

What makes you a great fit

• 5+ years of either real estate/ hospitality/ or vacation rental experience
• 2+ experience leading or coaching sales individuals/ account managers
• Bachelor's degree in Business, Marketing, or Hospitality, preferred
• Ability to lead others in a dynamic and high-growth environment
• A forward-thinking, creative mindset geared towards developing new ideas to enhance your team’s capabilities
• Excellent written and verbal communication skills with the ability to be articulate and direct, both in a group setting and on one
• Eagerness to learn and continue personal development
• Highly organized with a strong ability to prioritize and delegate when needed
• Ability to analyze and leverage data in order to drive performance

Location

CO

Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both!

U.S

We currently are able to hire throughout the U.S except in the following states: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

Compensation

For this role compensation is based on a base plus commission. Our base salary is $87,000-100,000 based on experience, and can be higher based on the state you reside in. This role is eligible to earn an uncapped monthly commission, but our commission plan is still being developed.

How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.

Financial

• Industry competitive pay, including equity in the company for all Evolvers
• 401(k) with a 4% match that vests immediately

Family

• 6 weeks of paid parental leave for birth and non-birth parents
• Infertility coverage
• Child care discounts and locator support
• Pet insurance to cover your furry children

Well-being

• Comprehensive health plans that include a 100% employer paid option for the Evolver
• 100% employer-paid dental and vision for the Evolver
• 8 free mental health visits

Unplug and Explore

• Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
• Annual Evolve travel credit after 1 year
• Discounts to stay at Evolve properties

Learn Every Day

• World class onboarding programs
• Learning and development opportunities

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.