Manager, People Operations

About SmartAsset:

SmartAsset is an online destination for consumer-focused financial information and advice that powers SmartAdvisor, a national marketplace connecting consumers to financial advisors. Reaching approximately 75 million people each month (as of Sept. 2021) through its educational content and personalized calculators and tools, SmartAsset's mission is to help people make smart financial decisions. Ranked on the Inc. 5000 and Deloitte Technology Fast 500™ lists of fastest growing companies in 2021, SmartAsset closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator's list of Top 100 Companies of all time and Forbes' list of America's Best Startup Employers in 2020.

About the Team:

Our People team empowers our employees to grow our business and build a strong inclusive culture.The People team is customer-focused, inclusive, and data-driven, supporting the entire business in meeting goals via our most valuable resource — our People. We believe in the balance between employee engagement and business success. We focus on the connection and intersection of innovation, compliance, and best practices while being additive to our culture, facilitating teamwork, growing talent, and making SmartAsset a great place to work.

About the Job:

As the People Operations Manager, you will oversee the employee lifecycle, including onboarding, and internal operations - with a focus on best-in-class client service. You will manage our POps functions, including onboarding & offboarding, benefits, compensation, payroll, immigration, and compliance. You are committed to supporting diversity and inclusivity within the company and work with our Employee Experience team to plan and direct employee engagement events and promote a mission-driven culture.

You have experience working with fully remote teams. This position reports to the VP, People and will oversee the work of the People Operations Coordinator.

Responsibilities:

• Help us deliver best-in-class client service around critical processes such as onboarding, offboarding, payroll changes, leave administration, unemployment claims, and job information changes focusing on being not only user-friendly but also utilizing proven best practices and new innovative tools.
• Proactively assess, document, implement, and iterate on policies, processes, procedures, and programs that effectively communicate, focus on improving employee engagement, and support our mission & culture so our employees can achieve the company’s business goals.
• Collaborate with leadership and cross-functional stakeholders on executing people strategy and aligning employees' needs with the company's overall mission.
• Be Data Driven: In this role, you will partner with our coordinator to analyze metrics and provide insights to leadership. This involves using the data to define a narrative and address trends via strategy and creative problem-solving.
• Help to build our new systems and data strategy: Manage existing HR systems to ensure compliance across all verticals and help to assess and introduce new innovative programs.
• Employer branding: Monitor and manage employee and candidate engagement through Glassdoor; make impactful recommendations to the leadership team based on results.
• Payroll: own payroll review and approval process.
• Ensure we are properly maintaining employee files and documentation.
• Partner with our outside counsel to manage immigration processes.
• Ensure we are compliant with federal, state, and local legal requirements; advising on needed actions.

Skills / Experience You Have:

• Strong knowledge of key operational aspects of HR including employment law, performance management, resolving conflict, employee engagement, training, maintaining employee files, and payroll. Must have experience working in a multi-state environment.
• Clear, strong written and verbal communication skills and a demonstrated ability to communicate clearly across all levels of an organization.
• Demonstrated ability to research and analyze problems at a senior level, providing feedback, guidance, and direction.
• Highly organized, detail-oriented, and adaptable, able to thrive in a fast-paced, growing company.
• Track record of high accountability, with a bias for action.
• Strong reporting and analytical skills.
• Knowledge of HRIS and payroll systems.
• Has experience managing at least one direct report.

Skills / Experience Preferred:

• Bachelor’s degree
• Minimum 5+ years of experience working as a People Operations Manager, HR Manager, HR Generalist or similar role
• Experience working with distributed multi-state remote first teams.
• SPHR or other HR certification preferred.

Available Benefits and Perks:

• All roles at SmartAsset are currently and are intended to remain remote - flexibility to work from anywhere in the contiguous US
• Medical, Dental, Vision - multiple packages available based on your individualized needs
• Life/AD&D Insurance - basic coverage at 100% company paid, additional supplemental available
• Short-term and Long-term Disability
• FSA: Medical and Dependant Care
• 401K
• Equity packages for each role
• Time Off: PTO, 3 months paid Parental Leave, Secondary Caregiver Leave
• EAP (Employee Assistance Program)
• Employee Resource Groups supporting our underrepresented communities
• Pet Insurance
• Home Office Stipend

SmartAsset is an equal-opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].