JOB SUMMARY: Responsible for taking inbound and outbound calls to convert leads to mortgage loans by using sales skills and product knowledge.
ESSENTIAL FUNCTIONS:
- Conducts analysis of mortgage loans by examining application and supporting documentation; estimating credit-worthiness; and calculating repayment risk.
- Primary point of contact for prospective borrowers as they go through the mortgage process.
- Provides customer service to ensure customer satisfaction.
- Completes mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation.
- Completes all compliance requirements to ensure loan integrity/salability.
- Responsible for conversion and other performance metrics to drive company profitability.
- Maintains up-to-date knowledge of FHA, VA or conventional loan rules, regulations and guidelines through a combination of educational classes, correspondence courses on the job training.
- Protects bank’s image by keeping mortgage loan information confidential.
- Performs other duties as assigned
PREFERRED EXPERIENCE AND QUALIFICATIONS:
- 2+ years of experience working in a mortgage loan originations capacity.
- Sales and service-oriented
- Proficiency in MS Office and mortgage software
- Comprehension of lending procedures.
- Ability to function independently in a multi-task environment as well as part of a team.
- Ability to analyze information and make informed decisions.
- Strong organization skills and detail oriented.
- Must exhibit professionalism.
United States
